Be direct and effective in your first message. And if you and an engineer have communication issues (you don't understand their tickets comments, their mails ar

Be direct and effective in your first message. And if you and an engineer have communication issues (you don't understand their tickets comments, their mails are too abstract and/or not factual enough), do not hesitate to do a bi weekly 1 on 1 until those communication issues are less glaring. It helped my working conditions tremendously. I'm still really anxious when my manager contact me, but him being direct made me feel way more comfortable than the previous one.