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This sounds like a job for consumer protection. I still feel all companies should have by law the availability of human representation within a reasonable timef
by prox 4y ago
This sounds like a job for consumer protection. I still feel all companies should have by law the availability of human representation within a reasonable timeframe, and any government should give their consumer protection ways to intervene with one sided arbitration.
- SpicyLemonZest 4y agoI think there's a strong case for regulating automated decisions. But when there's a human in the loop, as there seems to have been here, I think you start to run up against the limits of what any reasonable regulation could do. Maybe you could write some kind of disclosure requirement, but we can't build a government Bureau of Were Your Tweets Really Bad Enough To Deserve A Ban.
- prox 4y agoThis is more about general service, compliance with contract and reasonable assumption and assessment of arbitration. This should be a process any individual can start when the case warrants it (like when a company basically goes “because we say so”)
- stoppostingdumb 4y ago
- billpg 4y ago"This is Bob, our human customer representative. His job is to agree with the robot while technically being a human."