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That issue isn’t only with Airbnb. Many other tech companies have poor customer service and more than willing to just ban you rather than deal with issues. Had
by haxorito 4y ago
That issue isn’t only with Airbnb. Many other tech companies have poor customer service and more than willing to just ban you rather than deal with issues.
Had incident with Uber. Driver came 30 mins late, she accepted ride, forgot to turn off her location and went to coffee shop.
When she arrived, I didn’t say anything. She was rude entire ride complaining about other customers, traffic. I remained quiet.
She quickly found out, pretty easy to hear from my accent, that I’m an immigrant. She started to complain about immigrants, immigration system and other nonsense like they took our jobs and how the one, back than candidate, would fix it all.
I left her one star review and very small tip.
Next day I got message that my account suspended. It took me entire day but eventually I found out that she wrote complaint to company that my wife and I physically assaulted her during ride. And based on her word alone it was enough to permanently ban me
- thejackgoode 4y agoIt is inconceivable (for someone reading from Europe), that you still left a tip, given the situation
- krageon 4y agoEven if they absolutely need it to eat or it is "normal" (as I was repeatedly informed in NA), I refuse to tip an asshole. It is not my problem that they go hungry, it is my problem that they made my day worse. Why reward that behaviour?
- danielbln 4y agoIn tipping countries, a tiny tip is often more insulting than no tip. Ludicrous to me as well coming from Europe, but hey, that's how they do it.
- shultays 4y agoI wish people gave me their insults or bad feedback in the form of small tips
- gambiting 4y ago"you've done an extremely poor job this year, so we're only giving you a small payraise this year" - insanity.
- simonh 4y agoContinental Europe used to be a tipping zone, but it seems like it suddenly stopped about 20 years ago.
- parasti 4y agoWhy do you think that happened? Honestly curious.
- MayeulC 4y agoCredit cards, maybe? Then, I don't know how it was back then. Was it really a thing? My friends and I still leave tips when service is exceptionally good.
- glandium 4y agoIt's certainly true that "keep the change" was quite common, and well, you can't do that with digital money.
- simonh 4y agoI really don’t know, I’m a Brit and found that one year I went on a business trip and suddenly it had just stopped. I wouldn’t say the IK really has a tipping culture. We do it in restaurants occasionally, especially ones where drinking is a big part of it, but nobody will get annoyed if you don’t. My daughters work part time waitressing at a restaurant near us that’s pretty expensive and sells a lot of cocktails and such, and they sometimes come home with £30 in tips. On the continent it used to be required. Waiters at cafes would get very upset if you didn’t tip, or didn’t tip enough. The guys that helped with luggage at hotels too. Then it just stopped. You still can and some do, but the passive aggressive pressure just went, everywhere as far as I can tell.
- danielbln 4y agoSummarising 27 countries with "the continent" might be painting with too broad of a brush, there are quite some differences between the different member states, though there is usually none where more than 10% tips is common, most have the tips embedded in a service fee.
- gambiting 4y agoWhen I visited America(coming from Europe) that was the biggest shock to me too - we went for a meal with coworkers, the service was absolutely terrible, food was bad, we felt unwelcome the entire time. So at the end of the service I say - well, it was an awful experience, that means we don't leave a tip, right? No no no - say our hosts - you have to leave a tip, otherwise you look like a jerk. I was like.....but surely.....the whole idea of a tip is to reward good service, right? If the service was bad, then why would you tip? I still think about it sometimes. It's like the whole idea of tipping "maybe" started with good intentions(rewarding good service) but now transformed into some kind of idiotic virtue signalling(because at the end of the day, what if we look like jerks for not tipping? literally none of us will ever enter this restaurant again, the only thing we achieved by tipping was rewarding bad service, nothing more nothing less).
- workingon 4y agoWhile I wouldnt have tipped this person, you still tip during regular 'bad service' (like slowness or burnt food or whatever), because even though things didnt meet your expectations doesn't mean you should take advantage of the fact that the state makes it legal to pay servers only $2 an hour. The prices of your shit meal were lower because of this, so you should at least make up the difference to a minimum livable wage, which is the cost it would've been if the state wasnt retrograde. Unless of course you think people who are bad servers don't deserve to make minimum wage.
- raverbashing 4y ago> Unless of course you think people who are bad servers don't deserve to make minimum wage. No but I do think the establishment has the responsibility to list the actual price of services rendered
- gambiting 4y ago>>Unless of course you think people who are bad servers don't deserve to make minimum wage. I think that it shouldn't be the customers responsibility to even know what the server is making, and logically it shouldn't be their responsibility to make sure they are paid X or Y. You come in, order food, pay for the food, leave. The business owner should be responsible to keep their employees compensated well enough that they don't want to leave. But like I said in another comment - the situation in US is a result of literally decades of social conditioning, where the population has been told by business owners that it's their(customers) responsibility to make sure that service workers are compensated well enough to not be in poverty, and it's your personal responsibility to tip or the person will starve. It's gotten to the point where people make this argument in absolute earnest, and truly believe what they say, like it's the most obvious thing in the world. It really is a marvel of social engineering, and a boon for American businesses I'm sure. >>because even though things didnt meet your expectations doesn't mean you should take advantage of the fact that the state makes it legal to pay servers only $2 an hour That actually furthers my point above - the side taking advantage of $2 minimum wage is the employer, not the customer.
- 8f2ab37a-ed6c 4y agoIn the US you are shamed for not tipping people regardless of how poorly they performed. The argument is that, without tipping, hard working blue collar will fall into dire straits. Them having a bad day and mistreating you doesn't mean they should be condemned to poverty.
- gambiting 4y ago>>Them having a bad day and mistreating you doesn't mean they should be condemned to poverty. Do Americans apply the same logic to other areas of life? If your plumber comes over and messes up the installation completely so you have water leaking every time you use a shower, do you still pay them full price for the service? After all maybe they just had a bad day, and that shouldn't condemn them to poverty? Of course I'm reducing it to some absurdity, but to adress your argument in seriousness - it's incredible to me that American businesses managed to successfully shift the perception of responsibility to you(customers) rather than business owners. It's a result of decades of conditioning and being told that it's up to YOU, the customer, to make sure our employees are not "condemed to poverty". It's a feat of social engineering really.
- moonchrome 4y ago>If your plumber comes over and messes up the installation completely so you have water leaking every time you use a shower, do you still pay them full price for the service? After all maybe they just had a bad day, and that shouldn't condemn them to poverty? This is a wrong analogy. If the plumber came in pissed off and was swearing all the time but got the job done then yes I would pay. Would probably not call him again if I was that bothered. If I got served uncooked food I would not pay, but if the waiter was rude and I had to wait long I'll still tip them - less then I would otherwise. And context is a lot here as well - if I see the place is packed and there's like two people doing a shift I can understand they are stressed out and I'm waiting longer cause it's super busy. Am European and honestly feel like tipping vs not tipping says more about you than it does about the service. When I see someone penny counting at the restaurant it usually makes me think less about them. I don't like socialising with miserly people (if I think you have the money to cover it, naturally). Depends on the setting too, if it's just grabbing lunch at the cafeteria then I just pay by card and usually don't tip, but when it's a social thing then yeah - it's a luxury thing you do and share with others.
- workingon 4y agoI like to think he left 69 cents
- noja 4y agoIn America a "tip" should be understood as a compulsory wage supplement paid by the customer. It can often also include a traditional "tip" (i.e. for good service). Once you use this definition, everything becomes much simpler.
- thejackgoode 4y agoI know this, but whose responsibility it is to clean up this legacy construct that comes from prohibition time, has no good reason to exist today, and causes misery on both sides?
- tremon 4y agoOnce you use this definition, everything becomes much simpler Only if use a similar newspeak definition for "simpler".
- bscphil 4y agoAs an American, I would not have tipped in that situation. I wouldn't have even considered it. I don't think that's far out of the norm for a situation involving extremely poor service and abusive behavior. I could be wrong but I don't think "Americanism" is the explanation for what happened here, though I agree that our approach to tipping is a bit bonkers overall.
- bombcar 4y agoThe "small tip" is to let them know "I didn't forget to tip, I'm tipping you a tiny amount so you know I'm mad".
- bscphil 4y agoI guess that works in theory, but Americans don't generally "forget" to tip. Every time you sign a receipt there's an explicit line for a tip. Apps like Uber have a button you have to press to not leave a tip.
- deleted 4y ago[deleted]
- 988747 4y agoNot giving tip might be interpreted like you come from the culture where people do not tip. Giving very small tip is clearly an insult :)
- benjaminwootton 4y agoA lot of the people operating on AirBnB are Uber are decent hard working people, but there are also some real chancers who ruin it for everyone. I’m personally back to hotels and taxis after having too many problems with the gig economy.
- shultays 4y ago> I left her one star review and very small tip. I don't understand such (American?) tipping system
- digianarchist 4y agoCanada has adopted this ridiculousness even though food servers now earn minimum wage in Ontario.
- zo1 4y agoAlmost all states in the US have minimum wage for tipped service workers, too. https://www.dol.gov/agencies/whd/state/minimum-wage/tipped https://www.dol.gov/agencies/whd/state/minimum-wage/tipped Of course, very convenient to state that they don't, or that the "owner" doesn't pay them the mandated difference if their tips don't add up to minimum wage, etc.
- ChoGGi 4y agoIn Canada the min wage is 15 for anyone, tips are extra on top.
- michaelwww 4y agoI drove Uber for awhile and I believe this story falls short of being entirely factual
- septimus111 4y agoI had a non-masked Uber driver report me for not wearing a mask (I was wearing one). It was very strange, my guess is they didn’t like me for some reason and used the feature in a petty way…?
- jbuhbjlnjbn 4y agoThe driver might have got you confused with someone else. When I get frustrated by inexplicable behavior of strangers, Hanlon's Razor helps a little distancing myself and limit the pain brooding about it would cause...
- bombcar 4y agoAlmost certainly the driver was using an Uber feature to their advantage. They use Uber every single day and talk to each other - they know how to act so that they get what they want. "Non masked rider" is probably a way of getting a fee back or invalidating a bad review or something.
- septimus111 4y agoYes it could be that they got a bad review from someone else and retaliated on the wrong person. Where is the fun in not getting peeved by these things though? ;)
- avree 4y agoThis one happened to me too - except it was after the Uber asked me for my destination, and then didn't like it (I was going south from San Francisco, he wanted to stay in SF.) Instead of just cancelling the ride, he reported me for being maskless in order to get a free cancellation that didn't hurt his driver profile. When I wrote Uber Support to explain I was wearing a mask (and had completed a mask-photo before I could request my next ride), they lectured me on mask-wearing and essentially accused me of lying. Note that I have a 4.9 star rating over 5,000+ Uber rides, so it's not like I'm an infrequent customer or repeat trouble maker.
- ncmncm 4y ago
- emptyfile 4y agoYou literally tipped a racist insulting you... why?
- spoils19 4y agoIt's a social norm in the US. If you don't like it, there are other countries to eat at.
- bambax 4y agoThe parent is talking about Uber. You should not eat cars, even if it's a "social norm" where you live.
- emptyfile 4y agoIsn't it also a social norm to not be racist and rude, especially in service jobs?
- konschubert 4y agoNot racially insulting others is a social norm, too
- jbuhbjlnjbn 4y agoThe "social norm" is more a convenient business norm to pay petty wages. The more you question this norm, the higher the likelihood for change to more healthy business practice.
- kcplate 4y agoSome folks I know who wait tables earn in excess of $750/1k a week…for basically part-time work. I am sure they would be all for a $15/hour minimum wage, as long as tips were still on the table. However, $15/hour and “we don’t accept tips” sign…you would get a big nope. I doubt you could convince them that it would be better for them to earn $300 for their 20 hours of work.
- 4y ago
- ryan-c 4y agoA bunch of confused Europeans here. In the US... No tip says "I am an asshole" Very small tip says "You are an asshole/incompetent" It is a deliberate insult.
- sokoloff 4y agoExactly. I didn’t forget; I’m not unaware; I’m making a statement.
- sixstringtheory 4y agoUnless they tipped $0.01, I'm going to say it was too much, and even then. 5 stars and no tip is maybe unaware/forgetful. 0 or 1 star and no tip is a clear message. And who cares if an asshole thinks you're an asshole? If someone is a complete asshole to you for no good reason, don't reward them. This is giving them way too much space to live inside your head. It smacks of a guilty conscience on the part of the victim when it should be the other way around. But in the absence of that, the least you can do is spend your money on people who will do better with it. There are many shades between someone who is grumpy, having a bad day, in the weeds, maybe doesn't smile but still brings your food and gets the job done well (I've been this person), vs someone that directly insults you while bringing it cold after clearly ignoring you for a prolonged period (I've had this happen to me–guess what? No tip for you!). I look at the converse situation the same way. I get pissed when places bend over backwards to accommodate customers who clearly are assholes and exploit the fact that corporates will hand out gift cards, regardless of the absurdity of the complaint or the inappropriateness of their behavior. Why would you invite someone like that back? Signed, waiter in America for 7 years. I was stiffed twice in that time, once by an entire family that skipped the entire bill, the other by a rowdy table I had to cut off from alcohol who then threatened to shoot me after my shift. Once or twice I had some foreign tourists tip me like 4%. Even then, I averaged maybe 19% tips over the entire tenure. Everywhere from dives to white linen tables with 4 different glasses and forks; chains and indie. Never more than $2.13/hr salary. I've never heard what parent poster said. But now that I have, I must say that I didn't think the foreign tourists thought I was an asshole or incompetent, as everything went swimmingly between us, and I also didn't think they were assholes. I worked with a ton of people who complained plenty about that kind of thing, profiled people, etc. I still wonder to this day whether the family that skipped had some sort of emergency to tend to. It sucked at the time, I wound up having to pay it out of pocket, but in the end I made bank overall. C'est la vie. That's all to say, the world isn't so black and white, learn how to spot outliers on either side of the average, and reward the good and disincentivize the bad as best as you can. And don't get too caught up in what you think assholes' opinions of you might be.