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the suggestion that Google has five support humans is a gross overestimation

• wahnfrieden 4y ago
  Google has many thousands of fulltime customer support workers https://www.extremetech.com/internet/336765-google-contractors-accuse-recruiting-company-of-systemic-wage-theft https://www.extremetech.com/internet/336765-google-contracto... why so invisible in all these ways I do wonder
  • marcosdumay 4y ago
    That article doesn't seem to be about customer support. But anyway, Google does have customer support people. Make an adsense account, buy a small amount of ads and stop, and you will get plenty of contact with them.
    • wahnfrieden 4y ago
      The article is about support roles as a leading role for contract-based hiring. >Tech companies often hire contractors for support roles, especially when those roles are in high demand or might be outsourced to other countries within a relatively short time frame. From Google's own page about their contractors, where they spend paragraphs justifying why this practice is normal/acceptable because they're ashamed of it and otherwise hide it https://about.google/extended-workforce/ https://about.google/extended-workforce/ : >We contract with businesses around the world to provide specialized services where we don’t have appropriate in-house expertise or resources, often in fields that require significant specialized training like cafe operations, medical care, transportation, customer support [...]
    • anticensor 4y ago
      They are eliminating even those.