5 ms·
That "if" does a lot in that sentence :) Just had a typical fun experience: Customer: Your platform doesn't work, when we do this, A happens Me: Hm, we don't
by alluro2 4y ago
That "if" does a lot in that sentence :) Just had a typical fun experience:
Customer: Your platform doesn't work, when we do this, A happens
Me: Hm, we don't have that feature, but I understand your use-case. We could deliver this new feature by tomorrow, but using it that way also inherently means B would happen in such and such cases, so just want to make sure that's what you want?
Customer: Let us know when the bug has been fixed, it's urgent and we're losing money because of you (they had 1 month free trial)
Me:: It's not a bu...okay, we will
Me: * works all night, builds a new feature, fully polished, notifies customer
Customer after 2 days: Yet ANOTHER bug with your unstable software!! * describes B
- alin23 4y agoOh.. that sounds so familiar it almost triggers PTSD-like symptoms inside me. I guess these vocal and demanding people are everywhere, no matter how easy and intuitive the software is. I just had someone ask for a new feature and a discount on my $6 app a few minutes ago. We have to come to terms that this is part of the job where we have such a close connection to the people that use our product.
- teaearlgraycold 4y agoUnless this was a customer you absolutely needed you should not have given them control over your immediate development schedule. Offer refunds if relevant (sounds like not the case). Keep your sanity instead.
- jraph 4y agoCould recommending a competitor to these people be a good business decision?
- NickRandom 4y agoI've tried that in the past only to be told ' We've tried them and they are even worse than you lot are! They are rude, their stuff is full of bugs and their support staff are unhelpful.. ' Whelp!
- Dylan16807 4y agoDo you get any fun responses if you reply "You told me that's what you wanted :)"