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To anyone who reads this, works in Mailchimp and happens to be in a leadership position at the company, sincerely, it would be nice to see you go bankrupt and f

To anyone who reads this, works in Mailchimp and happens to be in a leadership position at the company, sincerely, it would be nice to see you go bankrupt and fuck right off the face of the landscape. You don't even have the sheer size pretexts of Google, for example, to justify such terrible responsiveness, shitty customer service and generally awful account suspension and service practices. Is it simple laziness or a sharper sort of contempt for your own customers? Disgusting tendency among too many tech companies that reach any moderate size.

thiscatis 4y ago
They could have owned the transactional mailing space with Mandrill but Mailchimp'ed it.
eloff 4y ago
Having been a victim of this recently, I concur. Don't use MailChimp.
VWWHFSfQ 4y ago
> it would be nice to see you go bankrupt I would prefer that they fix their problems instead. They have 800 employees. I don't want those people to lose their jobs.
- pengaru 4y ago
  > I would prefer that they fix their problems instead. They have 800 employees. I don't want those people to lose their jobs. This thinking is how one rationalizes "bailing out" companies which have objectively failed in the market and should suffer the consequences. Never has it been so easy to form a business and employ people. Gone are the days of a business being some kind of precious thing worth preserving because forming one is so involved. Let the failures experience negative consequences, it's how we improve as a society.
  - VWWHFSfQ 4y ago
    This is a freaking email-sending company. They can fix their problems without firing their whole staff. You're thinking everything is some kind of an existential crisis.
    - pengaru 4y ago
      > You're thinking everything is some kind of an existential crisis. You're the one thinking a company going bankrupt and 800 employees being out of work is some kind of existential crisis. Companies fail, employees lose jobs get humbled and go find new work with lessons learned. It's how this is supposed to work.
- PostOnce 4y ago
  Those people would probably find new jobs the same week in the current market
  - VWWHFSfQ 4y ago
    Ah yes. They'll all just probably find new jobs. What is the "current market" that you're talking about? When a company goes bankrupt they give maybe 2 paychecks. How long until these people get new jobs? Maybe the company gives 4 paychecks? Still, how long is that going to last? EDIT: I'm seeing now that nobody on HN has ever been on the receiving end of your company going bankrupt. Carry on.
    - CrazyPyroLinux 4y ago
      (Sincerity not snarkiness, and wasn't a downvoter) Do you not have an emergency fund? It was always important, but hopefully 2020 was a wake-up for most people.
  - chrisseaton 4y ago
    > the current market The one with all the layoffs and hiring freezes?
    - PostOnce 4y ago
      The one with very low unemployment, newly popular concept of remote work, and shortage of skilled tech workers.
- cma 4y ago
  Bankruptcy means shareholders and debt holders lose their lunch, not employees lose their jobs, if the company is still viable under new ownership.
harry8 4y ago
> You don't even have the sheer size pretexts of Google There is no excuse. None. Not for google. Not for anyone. In fact the other way is far more justified. When you're as massively profitable and market dominating as google if you don't respond well and fast you need to be broken up. Now. And Google clearly do need to be broken up. But for many, many other reasons too. Just to hell with this excuse of "we're so successful we don't need to try because you're nothing to us!" Straight to hell. "You make so much money and dominate the market so comprehensively we must hold you to a lower standard." Seriously.
- helloworld11 4y ago
  I completely agree with you on this, my point in my original comment was that Mailchimp doesn't even have this ambiguous and very shifty pretext of it being difficult to handle customer service with a humen response when your users number in the billions. Google has no excuses either at its enormous size and scope, and with annual revenue of $258 billion for 2021 (and a very healthy percentage of that being profits) they could at least make a sincere effort. It is however even less justified in a company like Mailchimp, whose users actively pay for the expectation of decent service and number in the low millions instead of billions.
  - harry8 4y ago
    No. More justified in a smaller company /not/ less. But very, very little more. Dumping mailchimp? Ok. Dump google? Good luck with that one. You see it?
    - helloworld11 4y ago
      Quite the opposite. Logistics matter. even to a Google, scaling human responses for user problems is extremely difficult when those users are in the billions. There will always be lots of difficulties unless AI gets radically better. I still think we fundamentally agree and Google should definitely ensure real responses at least to anyone who spends over a certain amount with it, but to me Mailchimp has far fewer excuses. These are paying customers of a multimillion dollar company and only a fraction of such people require support at any given time. Yet they still treat these users like shit sometimes for no good reason. edit: and I have dumped Google. I use it for exactly nothing important in my life. It is possible and doable.
deleted 4y ago
[deleted]
seneca 4y ago
MailChimp has been bleeding talent for years. They've had bad move after bad move, and then got acquired by Intuit. Their longtime CEO just stepped down. It's essentially just a brand owned by a megacorp at this point.

thiscatis 4y ago

They could have owned the transactional mailing space with Mandrill but Mailchimp'ed it.

eloff 4y ago

Having been a victim of this recently, I concur. Don't use MailChimp.

VWWHFSfQ 4y ago

> it would be nice to see you go bankrupt I would prefer that they fix their problems instead. They have 800 employees. I don't want those people to lose their jobs.

pengaru 4y ago
> I would prefer that they fix their problems instead. They have 800 employees. I don't want those people to lose their jobs. This thinking is how one rationalizes "bailing out" companies which have objectively failed in the market and should suffer the consequences. Never has it been so easy to form a business and employ people. Gone are the days of a business being some kind of precious thing worth preserving because forming one is so involved. Let the failures experience negative consequences, it's how we improve as a society.
- VWWHFSfQ 4y ago
  This is a freaking email-sending company. They can fix their problems without firing their whole staff. You're thinking everything is some kind of an existential crisis.
  - pengaru 4y ago
    > You're thinking everything is some kind of an existential crisis. You're the one thinking a company going bankrupt and 800 employees being out of work is some kind of existential crisis. Companies fail, employees lose jobs get humbled and go find new work with lessons learned. It's how this is supposed to work.
PostOnce 4y ago
Those people would probably find new jobs the same week in the current market
- VWWHFSfQ 4y ago
  Ah yes. They'll all just probably find new jobs. What is the "current market" that you're talking about? When a company goes bankrupt they give maybe 2 paychecks. How long until these people get new jobs? Maybe the company gives 4 paychecks? Still, how long is that going to last? EDIT: I'm seeing now that nobody on HN has ever been on the receiving end of your company going bankrupt. Carry on.
  - CrazyPyroLinux 4y ago
    (Sincerity not snarkiness, and wasn't a downvoter) Do you not have an emergency fund? It was always important, but hopefully 2020 was a wake-up for most people.
- chrisseaton 4y ago
  > the current market The one with all the layoffs and hiring freezes?
  - PostOnce 4y ago
    The one with very low unemployment, newly popular concept of remote work, and shortage of skilled tech workers.
cma 4y ago
Bankruptcy means shareholders and debt holders lose their lunch, not employees lose their jobs, if the company is still viable under new ownership.

harry8 4y ago

> You don't even have the sheer size pretexts of Google There is no excuse. None. Not for google. Not for anyone. In fact the other way is far more justified. When you're as massively profitable and market dominating as google if you don't respond well and fast you need to be broken up. Now. And Google clearly do need to be broken up. But for many, many other reasons too. Just to hell with this excuse of "we're so successful we don't need to try because you're nothing to us!" Straight to hell. "You make so much money and dominate the market so comprehensively we must hold you to a lower standard." Seriously.

helloworld11 4y ago
I completely agree with you on this, my point in my original comment was that Mailchimp doesn't even have this ambiguous and very shifty pretext of it being difficult to handle customer service with a humen response when your users number in the billions. Google has no excuses either at its enormous size and scope, and with annual revenue of $258 billion for 2021 (and a very healthy percentage of that being profits) they could at least make a sincere effort. It is however even less justified in a company like Mailchimp, whose users actively pay for the expectation of decent service and number in the low millions instead of billions.
- harry8 4y ago
  No. More justified in a smaller company /not/ less. But very, very little more. Dumping mailchimp? Ok. Dump google? Good luck with that one. You see it?
  - helloworld11 4y ago
    Quite the opposite. Logistics matter. even to a Google, scaling human responses for user problems is extremely difficult when those users are in the billions. There will always be lots of difficulties unless AI gets radically better. I still think we fundamentally agree and Google should definitely ensure real responses at least to anyone who spends over a certain amount with it, but to me Mailchimp has far fewer excuses. These are paying customers of a multimillion dollar company and only a fraction of such people require support at any given time. Yet they still treat these users like shit sometimes for no good reason. edit: and I have dumped Google. I use it for exactly nothing important in my life. It is possible and doable.

deleted 4y ago

[deleted]

seneca 4y ago

MailChimp has been bleeding talent for years. They've had bad move after bad move, and then got acquired by Intuit. Their longtime CEO just stepped down. It's essentially just a brand owned by a megacorp at this point.