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First rule of a longtime Apple user: Never be an early adopter. Second rule of a longtime Apple user: Always use AppleCare+. Third rule of a longtime Apple user
by nbzso 4y ago
First rule of a longtime Apple user: Never be an early adopter.
Second rule of a longtime Apple user: Always use AppleCare+.
Third rule of a longtime Apple user: When you have a problem with your beloved Apple hardware, always have a pile of cash on you, just in case.
- sitzkrieg 4y agoif only there was some other approach!
- least 4y agoI'd imagine most people deliberately using Apple products have made considerations for other options. Unfortunately there is no panacea like you seem to be alluding to, just a different set of tradeoffs.
- amelius 4y agoThere is. If you find a defect, just hold a heat-gun near your screen for a while. Apple will not be able to explain the cause of the resulting damage. You will get your money back, as you should. Here is a script: You: there is a crack in my screen. It appeared spontaneously. Genius bar guy: that's a point contact crack; it's caused by the user. You: well, how do you explain this burn mark behind it? It's more likely that it overheated and then the screen snapped. Genius bar guy: err, ok, we will have it fixed. You: sorry, but I lost trust in your brand. The device could have started a fire. I want my money back.
- jmull 4y agoBad advice, IME. First Intel Mac, first iPhone, first Apple Watch… for that matter, second Mac ever, and, however you want to rank it, an Apple ][. I don’t regret any of them (my mother paid for the early Apple and Mac, but I know she didn’t regret the either).
- nbzso 4y agoJust one of many examples in my 20+ years of using Apple computers and hardware, personally and professionally, for my company employees. First Cinema Display 30". In my country of origin, at the time, the cost was comparable to a second hand good car. Only 5 displays were sold, 4 of them for a local telecommunication provider for their luxury offices. One for me. The screen was unevenly lit and on white/gray background introduced a visible pink to blue shift. After several unsuccessful attempts for calibration with the Spider Pro 2, the local Apple authorized representative filled the forms for replacing the unit. Thanks to AppleCare+ after 3 displays with the same problem, finally I had a luck and received the perfect display. Still using it in my art studio to this day.
- calsy 4y agoAren't you simply justifying the cost of AppleCare+ to yourself? What if they gave you a working product as one would expect at that cost? AppleCare+ is pointless. If they gave you a defective product with no Applecare+? Tough luck? You are also coming at this from the perspective of someone running a business, purchasing bulk items. Not that it is justified on Apple's part, but AppleCare+ would lead to less 'friction' from Apple as far as repairing defective units that are more likely at that number. Likewise, you could probably claim AppleCare+ as a business expense.
- nbzso 4y agoIn the case of the Cinema, the official policy for replacement was tied to dead pixels. Not to my professionally deformed eye in search for the perfect and evenly lit display. AppleCare+ helped in this situation a lot. Don't get me wrong. I don't like it, but it helps. And I had also a good experience without it, once. Exchanged my iPad Pro 12" for backlight bleeding without any problem. But as you sad, when you are buying 20 or 30 MacBook Pros for your company, it is considerably better to be sure that you will get extended damage coverage.
- jmull 4y agoI guess it depends on your country? Where I am, you could return an Apple product whether you had AppleCare or not. I returned three 2009 iMacs before getting an OK one, never had AppleCare. You might get “lucky” sometimes but generally insurance is sold at a profit, so if it’s something you can afford to self-insure (and it’s legal), you’re usually better off with that in the long run. AppleCare isn’t bad, though, IMO.
- calsy 4y agoDon't pay a premium for new hardware as its more likely to break. This is your own fault for being an 'early adopter'. AppleCare+, pay even more for 'Apple Insurance' so you can repair the expensive defective product sold to you already covered by warranty and consumer law. Have extra money available to pay for repairs that can only be carried out by Apple for the laptop you paid a premium for with the mistaken belief it was reliable. Forfeit your money and do not question Apple's role in selling you a defective product. Besides, we can't expect Apple to cover the costs of repair for the defective products they sell, thats just asking too much. You're just unlucky to have picked up a mac from a 'bad batch' of units.