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The DoorDash app is way worse though. It’s tracking and time estimates are awful, much worse than Uber.
by spookthesunset 4y ago
The DoorDash app is way worse though. It’s tracking and time estimates are awful, much worse than Uber.
- ikiris 4y agoThey aren't awful, they just lie. You just haven't noticed the pattern yet.
- neotrope 4y agofaster ETAs improve conversion :)
- darth_avocado 4y agoUnfortunately Ubereats is no better on this front. The shifting goalpost is a big problem. Keep changing ETA so that when you call customer service, they always point to the new ETA and claim that they are within their estimates.
- MacsHeadroom 4y agoI began screenshotting my original ETA every time years ago with Uber and Uber Eats for this reason. A few years back I had an ETA which remained at 15-20 minutes for two full hours and Uber wanted to charge me to cancel. When it happened again I was able to show the original ETA was over 1.5 hours earlier than my cancelation time and received a refund immediately. We shouldn't have to do this though. It's an awful customer experience and has lead me to use alternatives whenever possible.
- solardev 4y agoFYI this happens with Doordash too. The app constantly gaslights you on purpose to make it seem like less time has passed.
- atlasunshrugged 4y agoAgreed, when I (rarely) order from these services now I just usually assume it'll be 2x the time they state for me to actually get the order.
- xhkkffbf 4y agoWe had a kids' birthday party ruined by UberEats. The pizza arrived 90 minutes after the original estimate. Some slippage may be unavoidable, but this was terrible. They just don't have any quality control. They can't predict when Uber drivers will be available.