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Most of the time when I see a heavy process at work, it's a good question to ask who does it serve? Most of the time, the answer is that it keeps someone impor
by lumost 4y ago
Most of the time when I see a heavy process at work, it's a good question to ask who does it serve?
Most of the time, the answer is that it keeps someone important entrenched in work. It's very rare that I see altruistic processes that benefit the customer.
- vecter 4y agoI've had a different experience (at least with engineering processes). Most of the time, it's been due to things in the past that have broken because we didn't check things or we got misaligned on something or people made assumptions that turned out not to be true. I'm not saying that adding additional layers of process is always the right answer--there's obviously a cost to adding more process so there needs to be a balance and a continual reassessment of which processes are worth keeping. But in my experience, the intention has always been good: to avoid mistakes, problems, and failures that we've experienced in the past.