He spells out the pay of this later in the article. It’s about 5 sales to 1 kept. The example he used is if person A buys three things and return two, they have

He spells out the pay of this later in the article. It’s about 5 sales to 1 kept. The example he used is if person A buys three things and return two, they have to sell two more things to others just to make up for the loss caused by person A. That’s a huge drain. Especially with something like clothing that can’t be refurbished and re-sold or stripped for parts.