4 ms·

I wouldn't categorize this as "news". I mean it is years that the situation is as you describe, I don't feel it has worsened (let alone bettered) recently.

by jaclaz 4y ago

PaulHoule 4y ago
I think Amazon's shipping got worse in the last two years. They were making noises about speeding up delivery to a lucky few people in chosen urban areas but in my rural area Prime shipping has slowed down considerably and they seem to make no effort at all to get Prime deliveries to me in two days. It is irksome because sometimes I've decided to buy something at Amazon rather than another store on the assumption I could get it in two days instead of two weeks, so it is an unfair form of anti-competition. Contrast that to shipping having sped up for most other major retailers (say Best Buy, Walmart, ...) such that I often get things in one day with free or low cost shipping. My falling out with AMZN started when I saw obviously fraudulent product listings and contacted AMZN only to be told they didn't care unless I had bought the product and been defrauded. What they don't seem to get is that when they have this attitude it calls into question whether I can trust ANY product listings on AMZN.
- z9znz 4y ago
  > calls into question whether I can trust ANY product listings on AMZN I have this same problem, so I end up doing extra research both on and off amazon to try to be sure the product is legit. This boils down to time and work on my part, and when it gets to the point where I get frustrated or distracted, Amazon doesn't get a purchase from me. I suppose they're just too big and have too much momentum to care, but _eventually_ they will fall from their high position because they have become big and lazy.
  - PaulHoule 4y ago
    They can get away with it because conventional retailers are also pretty arrogant, particularly in that they decide what their customers want to buy. For instance Best Buy wants to sell you a SATA SSD but they won't sell you the mounting bracket to mount it in a desktop computer or to adapt the molex power connector to the drive. They sell low end mirrorless cameras but don't have a significant collection of lenses. I have a serious crafting programme but can find exactly one item at Michael's that I want because they are similarly opinionated. Amazon stocks the products I want to buy but the consistency of their service is awful.
    - ROTMetro 4y ago
      So you are saying if they start substituting refurbs for new they can be the new Fry's?
- doktorhladnjak 4y ago
  I’ve been through this even when I have bought the product. They still don’t care beyond honoring the return.
- turtlebits 4y ago
  If prime deliveries are late, contact their customer service. The couple times I've needed to do that, they refunded me a month of prime. For me, prime has gotten better, with most items able to be delivered next day.
  - hacym 4y ago
    I’ve had shipments be late and go missing recently and they straight up just say “ok we will send you another one” without any other resolution. They seem to be stopping that behavior, at least for me. I have to specifically complain about the cost of Prime or tell them I am considering canceling before they offer up $5.
doph 4y ago
I agree it's been bad for a while, but by following the negative trend, it is also true that it's gotten noticeably worse. Amazon has nearly completed its transformation into AliExpress but with a worse search function.
- rchaud 4y ago
  If the search function was good, Amazon wouldn't be able to make any money by selling search ads. The only buyers for those ads are vendors who want their interchangeable trinkets to show up at the top of the results screen.
- z9znz 4y ago
  If you're suggesting that AliExpress would be an overall better shopping experience (including appreciating the delivered product), then I will switch!
  - mrguyorama 4y ago
    I actually use ebay. You get the exact same cheap chinesium crap you would get from amazon, with more reliable shipping and often it's cheaper, with the option to get nearly directly from the chinese supplier for a tenth the cost if you are willing to wait the month it takes to come by boat.
    - z9znz 4y ago
      > chinesium Thanks for the new material name!
hombre_fatal 4y ago
This should have been a comment in a of the weekly threads where HNers complain about Amazon.
amelius 4y ago
- AndrewUnmuted 4y ago
  - z9znz 4y ago
    [flagged]
    - AndrewUnmuted 4y ago
      - dang 4y ago
        We've banned this account for repeatedly and egregiously breaking the site guidelines. If you don't want to be banned, you're welcome to email hn@ycombinator.com and give us reason to believe that you'll follow the rules in the future. They're here: https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html.
        macintux 4y ago
        Thank you.

I wouldn't categorize this as "news". I mean it is years that the situation is as you describe, I don't feel it has worsened (let alone bettered) recently.

by jaclaz 4y ago

I wouldn't categorize this as "news". I mean it is years that the situation is as you describe, I don't feel it has worsened (let alone bettered) recently.

PaulHoule 4y ago

I think Amazon's shipping got worse in the last two years. They were making noises about speeding up delivery to a lucky few people in chosen urban areas but in my rural area Prime shipping has slowed down considerably and they seem to make no effort at all to get Prime deliveries to me in two days. It is irksome because sometimes I've decided to buy something at Amazon rather than another store on the assumption I could get it in two days instead of two weeks, so it is an unfair form of anti-competition. Contrast that to shipping having sped up for most other major retailers (say Best Buy, Walmart, ...) such that I often get things in one day with free or low cost shipping. My falling out with AMZN started when I saw obviously fraudulent product listings and contacted AMZN only to be told they didn't care unless I had bought the product and been defrauded. What they don't seem to get is that when they have this attitude it calls into question whether I can trust ANY product listings on AMZN.

z9znz 4y ago
> calls into question whether I can trust ANY product listings on AMZN I have this same problem, so I end up doing extra research both on and off amazon to try to be sure the product is legit. This boils down to time and work on my part, and when it gets to the point where I get frustrated or distracted, Amazon doesn't get a purchase from me. I suppose they're just too big and have too much momentum to care, but _eventually_ they will fall from their high position because they have become big and lazy.
- PaulHoule 4y ago
  They can get away with it because conventional retailers are also pretty arrogant, particularly in that they decide what their customers want to buy. For instance Best Buy wants to sell you a SATA SSD but they won't sell you the mounting bracket to mount it in a desktop computer or to adapt the molex power connector to the drive. They sell low end mirrorless cameras but don't have a significant collection of lenses. I have a serious crafting programme but can find exactly one item at Michael's that I want because they are similarly opinionated. Amazon stocks the products I want to buy but the consistency of their service is awful.
  - ROTMetro 4y ago
    So you are saying if they start substituting refurbs for new they can be the new Fry's?
doktorhladnjak 4y ago
I’ve been through this even when I have bought the product. They still don’t care beyond honoring the return.
turtlebits 4y ago
If prime deliveries are late, contact their customer service. The couple times I've needed to do that, they refunded me a month of prime. For me, prime has gotten better, with most items able to be delivered next day.
- hacym 4y ago
  I’ve had shipments be late and go missing recently and they straight up just say “ok we will send you another one” without any other resolution. They seem to be stopping that behavior, at least for me. I have to specifically complain about the cost of Prime or tell them I am considering canceling before they offer up $5.

doph 4y ago

I agree it's been bad for a while, but by following the negative trend, it is also true that it's gotten noticeably worse. Amazon has nearly completed its transformation into AliExpress but with a worse search function.

rchaud 4y ago
If the search function was good, Amazon wouldn't be able to make any money by selling search ads. The only buyers for those ads are vendors who want their interchangeable trinkets to show up at the top of the results screen.
z9znz 4y ago
If you're suggesting that AliExpress would be an overall better shopping experience (including appreciating the delivered product), then I will switch!
- mrguyorama 4y ago
  I actually use ebay. You get the exact same cheap chinesium crap you would get from amazon, with more reliable shipping and often it's cheaper, with the option to get nearly directly from the chinese supplier for a tenth the cost if you are willing to wait the month it takes to come by boat.
  - z9znz 4y ago
    > chinesium Thanks for the new material name!

hombre_fatal 4y ago

This should have been a comment in a of the weekly threads where HNers complain about Amazon.

amelius 4y ago

AndrewUnmuted 4y ago
- z9znz 4y ago
  [flagged]
  - AndrewUnmuted 4y ago
    - dang 4y ago
      We've banned this account for repeatedly and egregiously breaking the site guidelines. If you don't want to be banned, you're welcome to email hn@ycombinator.com and give us reason to believe that you'll follow the rules in the future. They're here: https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html.
      - macintux 4y ago
        Thank you.