Yes, in Stripe’s case. That’s the only way I’ve ever had a big issue successfully resolved. They empower their customer service team with over a dozen ways to

Yes, in Stripe’s case. That’s the only way I’ve ever had a big issue successfully resolved. They empower their customer service team with over a dozen ways to say “sorry the system won’t let me solve this” or “Your issue may be unique to you, but since my solution for somebody else’s different issue wouldn’t work for you, I have no power to do anything”.