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> Our email addresses are often available through a quick search of HN Your customer service strategy is really "go to a small internet forum that only some st

• civilized 4y ago
  Makes you wonder who the audience for the original comment really is.
• unsupp0rted 4y ago
  Yes, in Stripe’s case. That’s the only way I’ve ever had a big issue successfully resolved. They empower their customer service team with over a dozen ways to say “sorry the system won’t let me solve this” or “Your issue may be unique to you, but since my solution for somebody else’s different issue wouldn’t work for you, I have no power to do anything”.
• tyrust 4y ago
  I doubt it's the general strategy. Patrick might be assuming that frequenters of HN are less likely to be bad actors and people that legitimately are slipping through the cracks.
• slugiscool99 4y ago
  Customers shouldn't have to bother random employees to get support on critical issues. In general I think Stripe does a pretty good job with support compared to other big tech firms - the inability to reach humans is problem endemic throughout the industry. It's a shame because a good customer support interaction can create a serious evangelist (hard to quantify but extremely valuable). Maybe Stripe knows this because they put a lot of effort into appeasing the HN community (many developers/entrepreneurs who make processor purchasing decisions). I wish they'd apply this attitude to all their customers.