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A more important reason that McDonald's has become slow is that they've switched to just-in-time assembly of burgers. They used to have an inventory of burgers,
by DominikPeters 4y ago
A more important reason that McDonald's has become slow is that they've switched to just-in-time assembly of burgers. They used to have an inventory of burgers, and for most orders, you ordered and the person taking your payments immediately assembled your order. Now there is no buffer, and everything is made fresh.
- mst 4y agoSo far as I've seen here in .uk they still have an inventory and most orders happen that way. (given them being a franchise this may not generalise beyond the locations I visit, of course)
- pbhjpbhj 4y agoAll the locations I've been to in the UK in the past 3 years have the warming trays and don't keep (and so dispose of) fully-prepared inventory. At the same time they did this they changed to touch-screen ordering and panelled off the 'kitchen'. Wait times seem much longer to me, I assume they prioritise drive-through.
- InCityDreams 4y agoDoes 'fresh' mean 'cold', like burger king?
- GekkePrutser 4y agoI would disagree with the term 'fresh'. They still fry the patties etc in advance and leave them heated in plastic trays. They just moved the assembly process closer to the customers but the ingredients aren't any fresher.
- fennecfoxy 4y agoThey switched to MFY instead of pre-made stuff (in New Zealand at least) around 2002-2005 or so? It's been like that a long time. The reason for the slowdown is purely just the delivery apps. Staff doing payments & cooking/assembly are usually different people unless it's like 3am on a weekday.