4 ms·
SF area has declined too; long response times, high dr churn. This whole discussion has validated what I’d been noticing!
by dalyons 4y ago
SF area has declined too; long response times, high dr churn. This whole discussion has validated what I’d been noticing!
- kelnos 4y agoOdd, that's not been my experience in SF. I've only had one primary physician leave on me in 2018 (I'd been with him for 2 years, but only had visited once). My primary doc responds to messages within a day or two. Responses from the general care team are usually same-day. My primary physician is usually booked out a couple months, which is a bummer, but I can get next-day appointments with a PA or NP, and usually 2-3 days with an MD. On top of that, it's been mostly easy to get prompt COVID testing when I've needed it, and for a while they even had 8-hour PCR test results. For the most part I'm still very happy with the service, though this news about the Amazon acquisition is definitely making me question whether or not I will renew next year.
- dalyons 4y agoi mean i dont want to overstate it, its still a far better experience than dealing with the regular medical primary care system. Just, in the last ~12 mo or so id had enough problems - multiple MDs id seen before gone, 4+ days to get a message back from general/admin, billing problems(they coded a normal visit wrong and it cost me $600), lost referrals. Compared to basically zero in the ~5 years before. Still a good service that ill keep, just not as great :) It was enough that i was wondering if they were financially struggling (having seen a lot of startups go through this cycle of at-first-excellent then degrading service). And i guess they were.