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> So, IMHO, a forum costs a lot of effort, and doesn't make a meaningful dent in the support load That's why I find it interesting that so many companies have
by solarkraft 4y ago
> So, IMHO, a forum costs a lot of effort, and doesn't make a meaningful dent in the support load
That's why I find it interesting that so many companies have them. Considering the way they run them they're often a drag on the brand. Often times there will be threads about how inconsiderate/dumb the company is on some topic.
I'm definitely for having a place to discuss a company's products and giving feedback like that, but if you allow discontent to be voiced, how good is it to then never respond to it?
- toast0 4y agoWell, it seemed like a good idea to have the forum, and then it's very hard to shut it down. But you can massively understaff it and reduce the cost (and effectiveness).