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The great thing about being a monopoly or part of an oligopoly is that you don't have to care about customers. These companies all have dominant market position
by rurp 4y ago
The great thing about being a monopoly or part of an oligopoly is that you don't have to care about customers. These companies all have dominant market positions where competition is either nonexistent or just as bad.
Customer support costs money and these companies care about making money more than anything else, so it's natural for them to avoid those costs as much as possible.
- muzani 4y agoI don't think it's simply "customer service costs money". They have plenty of money and the profit margins to throw more money at it. In startups, the CEO will usually step in to do customer service. As it grows, the level of someone doing CS goes down gradually, to business managers, then CS specialists, then the public. I think it's more about humility. The quality of customers also goes down as a business grows bigger.
- solarkraft 4y ago> The quality of customers also goes down as a business grows bigger. Yeah, but that's not due to anything inherent, it's because it doesn't scale for free (more customers -> more support required, rather than just a few more servers).