4 ms·
Name mismatch fee. For carry out orders, there is an additional $5 surcharge added. This is in place to cover issues arising from stolen orders and poor 3rd p
by shagie 4y ago
Name mismatch fee.
For carry out orders, there is an additional $5 surcharge added. This is in place to cover issues arising from stolen orders and poor 3rd party delivery experiences. Display your ID matching the name on the order to receive a refund of the fee.
- na85 4y agoSo I gotta pay extra if my wife orders Thai but I'm the one that picks it up?
- pessimizer 4y agoOnly if your wife can't remember your name when she makes the order.
- prawn 4y agoThe suggestion was made because the delivery service hasn't allocated a driver at the point of the order. It's plausible that someone ordering directly would be in the same position - either you or your partner might eventually go pick it up, or one of a group of friends, etc.
- na85 4y agoYeah plans never change, right?
- chrisseaton 4y agoShowing ID to get food sounds a bit dystopian.
- lotsofpulp 4y agoWhy would I want the restaurant to mistakenly give my order to someone else? And what is dystopian about a business wanting to ensure the correct customer gets their order?
- chrisseaton 4y agoSome marginalised groups struggle to get ID.
- lotsofpulp 4y agoThat problem is not within the scope of operating a food service business.
- Spivak 4y agoThat’s not how that works, the problem of getting marginalized people ID cards isn’t solvable by someone in food service. The problem of selling food to your customers in a manner that doesn’t require government ID is. Like it just requires a little empathy and two seconds of creativity to come up with some other ways you could, depending on what they have, check that it’s their order — they could show their phone, any credit card with their name since they paid with an app, specific details about the order, approximately when they sent it in.
- lotsofpulp 4y agoThe restaurant could, or could not. It is certainly not "dystopian" though for a restauranteur to decide to save time and streamline by simply requiring verification that the person picking up the food is the person who paid for the food.
- shagie 4y agoAn EBT card often has one's name on it. Or a credit card. Or maybe a frequent customer card from the store itself. There are many options to provide sufficient identification. The goal would be to have something that disconnects the person who is getting the food from the 3rd party delivery and allows the restaurant to charge the 3rd party delivery an additional premium.
- lotsofpulp 4y ago
- Ekaros 4y agoHmm, to me it sounds pretty reasonable. Or some sort of order code...
- deleted 4y ago[deleted]
- sokoloff 4y agoI’d have no problem with a code to use as lightweight auth (mostly just protection against mixing up orders). I don’t have any interest in giving my address, date of birth, and other information from my ID to pick up a food order.
- bee_rider 4y agoI think it'd be nice -- minimize the chances that my order will be swapped with somebody else's.
- googlryas 4y agoYou're showing ID to get a refund, not to get food.
- seoaeu 4y agoWouldn’t the delivery service just use the driver’s name when placing the order?
- shagie 4y agoThe driver isn't known when the order is sent in. From https://thecollegeinvestor.com/20374/doordash-review/ https://thecollegeinvestor.com/20374/doordash-review/ > DoorDash is a food order delivery service. Customers place an order at one of dozens of restaurants, and then they agree to a delivery fee and tip. The app then pushes orders to “Dashers” who are logged into the app. > Once you accept an order, you drive to the restaurant, place the order, bring the order back to your car and deliver it to the customer.