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My guess is that the MBAs are right, and losing the business of people like you is outweighed by larger gains.

• Someone1234 4y ago
  And by "people like me" you mean customers that don't want a business to treat them poorly?
  • MathMonkeyMan 4y ago
    No, people who will do something about it.
  • copperx 4y ago
    Once you understand that most people live in a semi-conscious state because of mental overwhelm, physical frailty, and general life problems, abusive business practices such as this one, loan sharks, etc., start making a lot of sense.
• lamontcg 4y ago
  They're usually right that juicing their numbers in the short term means they can cash out with higher stock and better bonuses in the next 5 years. There is a cliff though where if you go over it you do alienate everyone and sentiment turns against the company and it'll fail. That isn't measurable though so nobody cares, and they'll just leave and land at a different company and try to juice it as well. But overall with every business in the country doing this, it becomes pretty toxic. You're not actually producing things that people really want, you're producing things that maximally exploit consumers. At some point, though, does the whole culture and economy fall over that cliff and you get systemic failure?