3 ms·
We checked our Intercom. We spammed. One user got six emails in a 5 day span. There were some separate initiatives going on. We didn't check the settings and cu
by tnolet 4y ago
We checked our Intercom. We spammed. One user got six emails in a 5 day span. There were some separate initiatives going on. We didn't check the settings and current outgoing mail. We will change it.
BTW: all of this was done without any bad intent. It's 100% us being stupid and not coordinating and being diligent enough.
- stalfosknight 4y agoYou only get one chance to make a first impression.
- geoduck14 4y ago>You only get one chance to make a first impression. Well, this person had 6 first impressions.
- tpoacher 4y agoSend a seventh to apologize! /s (on a serious note, good on you for taking action though. +1)
- cto_of_antifa 4y ago
- sonofhans 4y agoThis is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in HN and elsewhere, and I think you’ve done it really nicely. You sound like a human; you admit mistakes; you follow up. Good on you.