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I don't use your tool and I'm unrelated to CSMastermind, but I can tell you that you absolutely hit the "spam cannon" too hard. 5 messages in 48 hours? That's
by wccrawford 4y ago
I don't use your tool and I'm unrelated to CSMastermind, but I can tell you that you absolutely hit the "spam cannon" too hard. 5 messages in 48 hours? That's absolutely ridiculous. They could all have been 1 message if it was important that they get that info, and it could have been 0 messages if it wasn't.
- tnolet 4y agoYou are correct. I will figure out two things. 1. Why our fancy expensive mailing/marketing tool (Intercom) does not spread these messages in a relaxed fashion (it should) 2. If of those five messages, maybe two were the obligatory "confirm your email" and standard "Welcome to Checkly, this is what we do" TL;DR we should not spam.
- tnolet 4y agoWe checked our Intercom. We spammed. One user got six emails in a 5 day span. There were some separate initiatives going on. We didn't check the settings and current outgoing mail. We will change it. BTW: all of this was done without any bad intent. It's 100% us being stupid and not coordinating and being diligent enough.
- stalfosknight 4y agoYou only get one chance to make a first impression.
- geoduck14 4y ago>You only get one chance to make a first impression. Well, this person had 6 first impressions.
- tpoacher 4y agoSend a seventh to apologize! /s (on a serious note, good on you for taking action though. +1)
- cto_of_antifa 4y ago
- sonofhans 4y agoThis is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in HN and elsewhere, and I think you’ve done it really nicely. You sound like a human; you admit mistakes; you follow up. Good on you.