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The biggest problem we faced, migrating a couple of months ago, was the discovery that you cannot duplicate an email to a folder, you can only move the original

The biggest problem we faced, migrating a couple of months ago, was the discovery that you cannot duplicate an email to a folder, you can only move the original. The means, for example, you can't have a shared folder for the submission of expenses whilst retaining the original receipt in your own folder. It's also not possible to block a contact if you have previously communicated with them without first deleting the contact from your address book. Why FM can't just do that automatically (and indeed, why it is a requirement in the first place) I have no idea - but it is really annoying. Lastly, as someone else said, calendar colours frequently conflict. So overall, it works - but lacks polish. It's almost like they don't dog-food their own app. On the plus side, the data import from google was very fast and worked flawlessly for mail. We ended up in some confusion over calendars which I don't know the finer details of, however.

glukkanta 4y ago
Great to know about the copy function in the web interface. Doing some cursory reading -- and someone correct me if I'm wrong -- I think if your Fastmail account is configured to use folders, you can only copy an email to multiple folders when using a third-party client that supports the functionality, however, if you enable labels, you can assign multiple labels to a single email in the web client and have that email be reflected as copied in folders of the same label name in any third-party client. https://www.fastmail.help/hc/en-us/articles/1500000278282-Labels-IMAP https://www.fastmail.help/hc/en-us/articles/1500000278282-La...
sph 4y ago
> you cannot duplicate an email to a folder Have you tried enabling labels? IIRC Fastmail defaults to a "folder" system, but you can switch to GMail-like labels, and a message can be in multiple labels. Then it's just a matter of adding that email to the shared "Expenses" label. IMO this is much better than duplicating emails.
trinsic2 4y ago
> It's also not possible to block a contact if you have previously communicated with them without first deleting the contact from your address book. Why FM can't just do that automatically (and indeed, why it is a requirement in the first place) I have no idea - but it is really annoying. I'm seeing this kind of complaint a lot and I wonder if people that need this kind of business level functionality considered that Fastmail is not a CRM solution. Its designed for email and it has very limited features for contacts and calendar. IMHO if you want that level of control you really should be using a full on CRM solution like ZohoCRM.

glukkanta 4y ago

Great to know about the copy function in the web interface. Doing some cursory reading -- and someone correct me if I'm wrong -- I think if your Fastmail account is configured to use folders, you can only copy an email to multiple folders when using a third-party client that supports the functionality, however, if you enable labels, you can assign multiple labels to a single email in the web client and have that email be reflected as copied in folders of the same label name in any third-party client. https://www.fastmail.help/hc/en-us/articles/1500000278282-Labels-IMAP https://www.fastmail.help/hc/en-us/articles/1500000278282-La...

sph 4y ago

> you cannot duplicate an email to a folder Have you tried enabling labels? IIRC Fastmail defaults to a "folder" system, but you can switch to GMail-like labels, and a message can be in multiple labels. Then it's just a matter of adding that email to the shared "Expenses" label. IMO this is much better than duplicating emails.

trinsic2 4y ago

> It's also not possible to block a contact if you have previously communicated with them without first deleting the contact from your address book. Why FM can't just do that automatically (and indeed, why it is a requirement in the first place) I have no idea - but it is really annoying. I'm seeing this kind of complaint a lot and I wonder if people that need this kind of business level functionality considered that Fastmail is not a CRM solution. Its designed for email and it has very limited features for contacts and calendar. IMHO if you want that level of control you really should be using a full on CRM solution like ZohoCRM.