21 ms·

Logitech MX Products are incompatible with AirPods

248 points by frankfrank13 4y ago

frankfrank13 4y ago
If you buy a bluetooth mouse (and seemingly keyboard) from a company known for their bluetooth peripherals they will not be compatible with the single most popular peripheral in the world. I'm shocked this has gone on this long.
- julianlam 4y ago
  Why are you shocked? In the capitalistic society there is no reason for Logitech to ensure compatibility with airpods. No squeaky wheel? No grease. In fact, they probably bet on users giving up and buying the Logitech equivalent wireless earbuds.
  - can16358p 4y ago
    Believing in people giving up AirPods for a Logitech mouse is more delusional than Amazon believing Fire phone succeeding. I truly hope people at Logi are smarter than this.
  - ungamedplayer 4y ago
    There is a non zero percentage who simply dont buy apple gear to start with. The apple airpods userlist is a sub percentage of the apple users, so its probably not eating their bottom line as hard as HN users make it out to be.
- toast0 4y ago
  Is logitech known for their bluetooth peripherals? I know them for their remotes (which was an acquisition and recently shut down, boo) and for input devices, but they do wired and propreitary wireless and bluetooth. After several attempts at using bluetooth, I only use it where necessary, which is interacting between phones and cars. No mouse could be good enough that I would suffer through bluetooth to use it; I'd rather get a wifi mouse (which sounds amazingly stupid! but exists and i'd bet works better than bluetooth)
  - wvenable 4y ago
    > Is logitech known for their bluetooth peripherals? Yes. The sell many models of bluetooth keyboards and mice for almost as long as Bluetooth has existed.
LeoPanthera 4y ago
To summarize: If you use a Logitech bluetooth device, it creates enough interference that high-bandwidth products like the Airpods will not function correctly. If you switch the Logitech device to use their "unifying" adapter, which doesn't use bluetooth but a different proprietary wireless protocol, the problem goes away. Logitech acknowledged the problem about six months ago but thus far have deflected any further questions about a fix.
- deleted 4y ago
  [deleted]
- SicSemperUranus 4y ago
  They're probably staying silent because here in Canada at least, this could be violating federal laws. I must assume this is also true of the USA, which is usually quite comparable in these areas.
  - wronglyprepaid 4y ago
    > They're probably staying silent because here in Canada at least, this could be violating federal laws. Could you elaborate?
    - neither_color 4y ago
      I think he's referring to some Canadian equivalent to the "this device may not cause harmful interference" FCC warning label we have on wireless devices.
      - glitchc 4y ago
        Harm in the spec specifically means personal injury or leading to personal injury. Headphones not working is an inconvenience. Let’s not get ahead of ourselves here.
        danachow 4y ago
altairprime 4y ago
I encourage only US owners of both the defective Logitech products and of AirPods, to write a complaint to the FCC reporting the problem as you experience it and asking the FCC to respond. https://consumercomplaints.fcc.gov/hc/en-us/requests/new https://consumercomplaints.fcc.gov/hc/en-us/requests/new (Interference; Unlicensed.)
- danachow 4y ago
  What do you assume that will accomplish? It’s your own Part 15 devices interfering with each other because of some shitty spec (Bluetooth) - I don’t think there’s any FCC rule breaking involved here. I’m all for using the federal agency complaint process but this is dumb.
  - altairprime 4y ago
    I assume it will accomplish helping the FCC realize that some people are upset about interference in the unlicensed bands between popular consumer products from a large company (Logitech) and a larger company (Apple). I'm not confident in making any accurate predictions beyond that, but it's not my job to predict what they'll do — it's my job as a consumer to report problems to them, and let them act or not as they see fit. Refusing to report a problem just because (made up example) I think they don't care about Bluetooth has a non-zero probability of being a variant of the Bystander Problem. And however likely or unlikely that may be to any of us, it's got better odds than if we don't report it at all. So I say: Report the issue as perceived, and give them a chance to surprise you with a useful outcome from that.
    - danachow 4y ago
      > I assume it will accomplish helping the FCC realize that some people are upset about interference in the unlicensed bands Trust me - they are very well aware of this - and Part 15 is already written with this in mind. No one is surprised that all the junk in the ISM band interferes - as I said elsewhere I think many of us are constantly amazed it works as well as it does. This is also not enforceable interference - it does not meet the definition of “harmful interference” > Report the issue as perceived, and give them a chance to surprise you with a useful outcome from that. My question still remains - what do you think or hope this will accomplish? Are you hoping they will carve out a slice of new spectrum for AirPods and give it to Apple for free? > Refusing to report a problem just because (made up example) I think they don't care about Bluetooth It’s not that they don’t care - it’s that this is getting really outside the scope of their regulations. You do you, but the point of the federal complaint process is, well …“By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts” Consumer protection meaning scams and fraud over telecommunication or provision of services - its not a place to vent because your shitty electronics don’t work all the time - which is not fraud even though you may feel cheated. And there are no rules broken to enforce. Having read complaints I know that yours won’t nearly be the dumbest by far but it’s still dumb.
EvanAnderson 4y ago
Aside: If there's anybody on here who can get me in touch with somebody who works with the software driving Logtitech's Mevo camera products I'd really love to talk to them. I've run into a bug that continues to exist in the most recent version of the iOS app for these cameras that I have to work around using Mitmproxy. The app won't "go live" because whatever it's doing to detect an "Internet connection" is failing on a network I use. Adding Mitmproxy to the mix, paradoxically, solves the problem. I'd love to pull packet traces, run debug builds of the app, etc, to help fix the problem. I can't be the only one having the problem. The devices suit my purposes well but I hate having to stick one more moving part into the mix just to get them to work.
can16358p 4y ago
What's the problem of Logitech with Bluetooth? Unrelated to this issue, I bought a Bluetooth audio-to-analog out dongle to stream to my speakers, only to find out that I could not disconnect any paired device from it. It automatically connected to any paired device if the other device's Bluetooth is on. The moment I forcefully disconnect it forcefully connected again. I searched the web to see others' exact same issue and Logitech was shamelessly marketing this stupid bug as a "feature" that "keeps devices connected" with no way to disable it. I've quit using it, and never, ever recommended any Logitech product again to anybody.
- badlucklottery 4y ago
  > What's the problem of Logitech with Bluetooth? From what I've seen, Logitech devices seem to have the transmit power set very high. Like use-it-from-multiple-rooms-away high. I have no idea why they do this, but it tends to make my PCs take a bit longer to detect other Bluetooth devices in the area. But not to the point that they won't connect or function. This includes pretty janky stuff like my hand-built keyboard that uses nice!nano boards. It seems that combining this with the AirPods' existing issues in 2.4GHz-heavy environments and you've got a recipe for connectivity problems.
  - can16358p 4y ago
    I see. But there is a maximum tx power that Bluetooth devices can transmit legally, is it just high tx power or something else? Regardless, my issue can be solved via software: it's not "always connecting because of high tx power". I have other Bluetooth devices paired and none of them try to connect to other peers when I forcibly disconnect them until I explicitly hit connect or do a power cycle. On the other hand, the Logitech one does, which is literally the single reason for me to ditch it and never recommend a Logitech device to anyone again.
    - jeroenhd 4y ago
      There's a maximum transmit power for the 2.4GHz band (without an operator license). If that maximum isn't exceeded, I don't necessarily see a problem here, unless Logitech is doing something really really sketchy on the EM spectrum. Implementing broken Bluetooth without calling it Bluetooth isn't forbidden as far as I know, for example, though it'd be quite a shitty thing to do. If this notice is specially written for Airpods and not just any Bluetooth headset then it might as well be an Airpods problem. I've never had issues with the dongles that come with Logitech on any of my devices. Bluetooth is terrible for high-frequency input and audio streaming anyway, so the in my experience the dongles are a much better solution.
rufusroflpunch 4y ago
I have Logitech MX keys and a Logitech mouse. I actually use a USB receiver personally. Much prefer it, and no AirPods issues to boot.
freitasm 4y ago
I had a similar problem with my desktop, via a USB Bluetooth adapter. In my case I have both a Logitech Bluetooth keyboard and mouse, while the desktop sound was connected via Bluetooth to an Amazon Echo device. The way to solve this was to replace my old Bluetooth 4.0 USB adapter with a newer Bluetooth 5.0 USB adapter. The problem disappeared and never came back. Bluetooth 5.0 has a wider bandwidth and can more easily work with Audio and HID devices. In that thread people are using built-in Bluetooth adapters so I am afraid they will never completely solve their problems. And by the way, the numbers "1 2 3" on the Logitech mouse are not "bands" as some on that thread believe. They are just different pairing profiles.
koyote 4y ago
Are MX products incompatible with AirPods or is it the other way around? I own a bunch of MX Products and everything works just fine when I'm using any of my bluetooth audio devices (sony, creative, bose, plantronics).
- igbk 4y ago
  I've had significant problems with MX products and the Bose QC35 previously. Switching the Logitech devices to Unifying Receiver solved it.
- babblingdweeb 4y ago
  I have had problems with other non-Apple headphones (Bluetooth) as well as a headset with a dedicated dongle. Removing the MX products completely solved the problems with every other Bluetooth device I have.
- Krasnol 4y ago
  Can confirm. Been using MX products a while now. Never had any issues.
darkteflon 4y ago
Anecdata, but I’ve had a terrible experience with Logitech mice on all sorts of Macs over the years - both Intel and Apple Silicon. Bluetooth is almost always a non-starter. The Unifying dongle works, but you’ll need to keep it physically close to the mouse. Unfortunately, Logitech also makes my favourite mouse - the light-weight G Pro X wireless. Their software is atrocious, too. Steermouse to the rescue, thankfully.
- Macha 4y ago
  Anecdata here also, but I've got a logitech mice and formerly had a logitech headset that had no issues connecting to a mac with bluetooth.
  - ungamedplayer 4y ago
    Anecdata here: I had to write a tool to reload the mac bluetooth kernel module once a month because it was so bad.
    - Marsymars 4y ago
      I don’t use bluetooth but find that macOS gets squirrelly around that time frame anyway, I usually reboot about monthly.
- sdflhasjd 4y ago
  More anecdata, but I think this is a more general Apple problem rather than Logitech, I always had very poor performance with non-Apple BT devices with Macs - devices that work fine with a range of other computers.
  - darkteflon 4y ago
    Yeah, I’d bet that’s equally possible. I wire most of my peripherals because Bluetooth just seems perennially flaky. Mouse and AirPods are the exception.
  - filoleg 4y ago
gumby 4y ago
Wow, that forum is terrible. I’m on a slow connection and as I scroll the text blanks out though the chrome (lines between posts) remains. Then after a moment the text pops back in. They could just have displayed the text but no, they need some gratuitous js.
simonbarker87 4y ago
I tried using the MX Master 3 mouse on Bluetooth when I got it with my MBP and it was disaster - so I just use the lot little dongle thing. Works fine, but annoying to use up a port.
AceJohnny2 4y ago
It's not just Logitech's use of bluetooth. My Airpods also caused me lose wifi connectivity on my Macbook when using 2.4Ghz wifi (802.11n to an old Buffalo WZR-HP-AG300H/WZR-600DHP running OpenWRT [1]). The issue only happened when using the airpods, and only when using the 2.4Ghz network. Switching to 5ghz solved the issue, and I've since switched to wired. I was kind of stunned that Apple's own wifi was incompatible with Apple's own bluetooth. [1] while I'm at it, anyone have a recommendation for a modern access point that can run OpenWRT with Wifi 5 (ac) or Wifi 6 (ax)?
- glowingly 4y ago
  If in the US, "OpenWrt WiFi 6" options are largely the Linksys/Belkin E8450/RT3200, the TPLink EAP615 In Wall, the Unifi U6 Lite, and U6 LR. Both U6s and the Belkin/Linksys units are AX on 5GHz spectrum, and N on 2.4GHz. TPLink's EAP615 is AX on both.
  - ncmncm 4y ago
    Enough so that both Amazon and eBay have made it near impossible to search for that Linksys model. They show everything but.
    - glowingly 4y ago
      Amazon US has it shipped and sold by Amazon as the first search result, at $150. The Belkin can be found for ~<$100 on Walmart.com, shipped and sold by Walmart. I was unable to find the the opposite combination. That being said, I think I should have listed it as: Linksys E8450 and Belkin RT3200. Only difference is the Linksys is black and the Belkin is white. Internal HW is (so far) identical.
- AceJohnny2 4y ago
  Extra rant: I can't find my favorite keyboard, the MS Sculpt, in wired version, and have already had to replace it once due to, I suspect, wireless issues. I like its ergo layout, key feel, and key travel distance [1]. I just bought a new one after the last one would become unreliable on keypresses, and I can't shake the feeling that it was just wireless performance issue, not actual key detection issue. There appear to be no other keyboard with similar features, but wired (and I'm not up to modding it, as some have done). I feel frustrated that Apple's keyboards have great wired/wireless connectivity and horrendous ergonomics, and ergonomic keyboards have terrible connectivity options. (lol: just as I was typing this comment I've started having key issues on this new keyboard too, adding evidence that the previous one just had wireless issues.) [1] don't get me started on mechanical devices! I actually tried a couple, and even got a Cherry Key sampler, and decided that they really weren't for me.
cjdoc29 4y ago
Of all the years I've been reading HackerNews, this is the one that moved me to actually sign up. So I have three Intel-based MacBook Pros but of different model years - 2017 (15in), early-2019 (13in), and mid-2019 (16in). The mid-2019 16in MacBook Pro in combination with Logitech MX Mouse (Mac version) and AirPod Pros cause significant interference on the microphone. The result? I sound like a "robot" on Zoom calls. It drives me crazy - enough to revert back to my early-2019 laptop to handle calls. I'm not really sure what to do here other than remove one of those factors from the equation... and I'm not sure the dongle is compatible with the Mac-version of the MX Master mouse.
- aaronyarborough 4y ago
  I also sound like a dalek - or so I'm told - when I use my AirPods while also using the MX Master 3 mouse and MX Keys via Bluetooth on my MacBook Pro 2019 16" model. I had a hunch it was Bluetooth interference in some form, but I didn't know exactly what was causing it...turns out it's my Logitech stuff!
- babblingdweeb 4y ago
  To add on here: Same issues. Then it started impacting other items I had. In the beginning, I only had the MX (Mac Specific) mouse, and the problem did not happen very often. On occasion, but not too bad. After one of the OS updates, it was a non-stop issue. Disabling the auto switching (between Apple devices) helped a little. Later, I also bought the MX Keys (Mac Specific) keyboard. I started having issues with a non-Apple headset on/off out of the blue. I could never use my AirPods with my laptop for anything other than listening to music. I tried everything from killing Bluetooth pref, to resetting my AirPods. What finally solved it? I deleted all Logitech Devices from my laptop. Reset all Bluetooth settings. Re-paired my AirPods. I have not had a single problem in audio quality for 3 months now. My Logitech devices are just sitting off to the side collecting dust now.
- onetimename 4y ago
  I don’t remember if there was a first step in a setting changes because I’ve changed so much troubleshooting, but I’ve had the same issues on 16” since updating to Monterey. My solution is: 1. Connect headphones, assuming mouse is already connected. 2. Turn off mouse. 3. Join call. 4. Turn mouse back on. Since then, Zoom works mostly, google meets requires it every time.
symlinkk 4y ago
I use both together on my MPB every day and have no issues. Where does it say they aren’t compatible?
- deleted 4y ago
  [deleted]
stefan_ 4y ago
Is there an actual statement here from Logitech to this effect? While the regulatory rules for the 2.4 GHz band state that you must play nice with some sort of medium access control scheme, it of course doesn't guarantee something like AirPods will always have the RF environment that allows their unimpeded use.
dm319 4y ago
I always said wired was better...
tristor 4y ago
This forum software is an exemplary demonstration of the poor technology at Logitech. Given the issue expressed and the reading experience, nobody should ever buy their products.
zeroonetwothree 4y ago
I haven’t had any issues with my MX Master and AirPods. Been using both for several years.
- sxg 4y ago
  Same. If it helps anyone else out, I’ve had no issues with AirPods Pro and MX Master 3 on the 2016 and 2021 MacBook Pros.
varispeed 4y ago
The quality of Logitech products has gone downhill. I bought a couple of them to try to upgrade my dated MX Master 2s and I had to send them all back and got the new 2s which is passable. I would go with different brands, but apparently Logitech has a patent for fast scrolling, so there is no other mice on the market that has a flywheel. I don't get how do you get something so obvious and basic patented, but there you go. Now thanks to Logitech I have to suffer with poor quality equipment. Why can't they get their act together and go back to making quality stuff?
rob_c 4y ago
> This is the equivalent of hitting someone with your car ... A lesson in how not to ask for help with a technical issue from front line support.
smcleod 4y ago
I've had this problem! I didn't realise it was the mouse interfering with my AirPods Pro and another set of BT headphones I have, but indeed if I turn the mouse off it's fine!
syntaxing 4y ago
Wow, I’ve been wondering why my AirPods doesn’t work with my work MacBook anymore. I restarted my AirPods twice before giving up and using my Jabra only.
technick 4y ago
I would like someone who is having this problem to look at the 2.4 ghz band with an SDR. My initial untested hypothesis is the transmit power of the airpods can't handle the frequency competition of a peripheral device that is most likely way closer to the computer than the airpods.
- jeroenhd 4y ago
  With the conflicting experiences in these threads I wonder if there's an unknown third component that's influencing this problem. Some other interference causing Logitech hardware to switch bands or causing Bluetooth devices to use different connection properties, for example. It doesn't take all that much interference to get a multi device Bluetooth piconet to see disturbance, perhaps a combination of interference sources is causing the Bluetooth performance on some Bluetooth adapter to fall back to lower speeds, ruining the experience for devices relying on high throughput Bluetooth.
gjsman-1000 4y ago
Huh. It might be my own experience, but I've rarely had any problems with my AirPods Pro connected to a MacBook Air M1 with my Logitech MX Keys keyboard.
pinky1417 4y ago
What fortuitous timing to see this post. I bought an MX Master 3 for Mac mouse for my Silicon Mac Mini about a year and a half ago but quickly shelved it because the cursor would frequently make irritating little jumps. I replaced it with an Apple Magic Touchpad (I don't love the Magic Mouse) because, at least at the time, I was under the impression that the jumpiness was due to a OS-level bug affecting all non-Apple mice. I did have Airpods at the time but I don't recall if I ever attempted to use them alongside the Logitech mouse. The timing is fortuitous because, on a whim last night, I got my MX Master 3 out of storage and put it on a charger. I figured that, with ~18 months of macOS updates, perhaps it'll work with my Mac Mini on bluetooth or using the Logi Bolt USB adapter, which I don't own yet (I guess the Bolt is different from the Unifying Receiver... although irritatingly neither comes in USB-C). I'm intrigued by the hypothesis that Logitech is remaining quiet because their products may be violating FCC rules, specifically, part 15 of the FCC rules: "this device may not cause harmful interference". If I can replicate the AirPods issue, or if I see some other weird behavior with the Logitech mouse, I might just break out my HackRF, YARD Stick One, or Ubertooth One. I'm a total noob at radiofrequency stuff, and I'm only slightly less of a noob with running specialty software, but I wonder if I can spot some unexpected RF emissions.
- danachow 4y ago
  > specifically, part 15 of the FCC rules: "this device may not cause harmful interference". I think you misunderstand what harmful interference means - it has a specific regulatory meaning - and the fact that it causes you grief with your other Part 15 devices doesn’t apply. If that were the case the FCC would be spending all their time just dealing with everyone’s shitty stereo equipment not working. https://www.law.cornell.edu/cfr/text/47/2.1 https://www.law.cornell.edu/cfr/text/47/2.1 > but I wonder if I can spot some unexpected RF emissions. I highly doubt it - this stuff was already certified. On the other hand it’s not surprising that devices physically near running in the same frequency band will have some undesired operation - this is why safety critical communications don’t operate in an unlicensed band. Spread spectrum isn’t completely magic (as an EE I’m still sometimes amazed any of this shit works at all) —- or maybe I should say it is magic but it still has to come to terms with physical realities.
- 4y ago
wil421 4y ago
My Max Keys for Mac and both AirPods and AirPods Pro work at the same time, I use them for work. Not sure why it doesn’t work for others. I was looking at an MX mouse but I’m not sure if I’ll get one now.
dawnerd 4y ago
You know, this might explain why sometimes when on google meets (using my airpods) my mouse / keyboard act up a lot. I'd use their unifying adapter but I've found that's even worse overall.
MalcolmDwyer 4y ago
One counterpoint... on my M1 MBP, I use Logitech MX keyboard and MX mouse, and I also use AirPods Pro as my every day meeting microphone and speakers... no issues. I'm not denying anyone else has problems, but it's not a definitive "it does not work."
glitchc 4y ago
Clarification needed: To an Apple computer. It’s not clear whether Logitech is the only party at fault here. WiMax could be conflicting with BT, and since WiMax is proprietary, the blame for that rests on Apple.
bonyt 4y ago
Tangentially related: I’ve found that if I use a specific USB type C extension cable with my USB/DP dock, my MX Master 3 stops working reliably over BT or Logitech's Unified receiver - even on other computers. I think the extension cable throws off interference in the 2.4GHz range. Other 2.4 GHz devices seem to have some issues too when I do that, but the mouse in particular is unusable. Has anyone experienced something like that?
- teruakohatu 4y ago
  Many people had issues with USB3 hubs. I gave up on using USB3 hubs and changing cables didn't help
- jeroenhd 4y ago
  USB3 operating at certain speeds causes 2.4GHz interference. If your cable isn't sufficiently shielded (or the shielding is sufficiently damaged) you may just turn it into an antenna for that inherent interference. You're not alone in this: https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30_may_interfere_with_nearby_24ghz/ https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30... I've seen this problem cause people with WiFi dongles to lose 2.4GHz connectivity. The solution was often to use a USB 2.0 port, but these days you won't find as many of those.
ncmncm 4y ago
I have frequently had to put the Logi dongle at the end of a USB extension cord to get it to work at all. So much so I don't bother to try without, anymore. Apparently their RF protocol is incompatible with having a USB 3 transceiver too close by, and it cannot be fixed. So, wondering if problems resolve with an extension. If so, it would be odd for Logi not to know about it. They were the source of the original suggestion.
- jeroenhd 4y ago
  USB3 ports operating at high speeds can cause signal interference on the 2.4GHz band. This can be a problem for WiFi dongles, though Bluetooth dongles are often more sensitive to this. It's just a side effect of the frequency some devices operate at. It's a physics problem that's difficult to solve. Theoretically you could limit the bandwidth if your USB ports to USB2 but that's probably not what you want either. Random search result that seems to explain the problem with some sources: https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30_may_interfere_with_nearby_24ghz/ https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30...
iasay 4y ago
Several AirPods and several MX products and several macs in this house. Just works for me.
sincarne 4y ago
“as Mac OS Monterey was recently released so all the features may not work currently” This kind of response makes me very angry. Apple release betas of their OS a good four months in advance of full release. It is unacceptable for big vendors to not have their products working when the final release drops. Does Logitech really want people to walk into a store and buy a brand new device that doesn’t work with the majority of theoretically supported Apple devices?
durnygbur 4y ago
There is similar issue with Intel NUC. Wireless interference between Bluetooth, USB 3.0, Wi-Fi, and Logitech USB dongle. Neither of them works reliably, if works at all.
Oarch 4y ago
Just to add another datapoint, I've happily used a Logitech MX Master 2 alongside Airpod Pros, both connected using Bluetooth, to either an M1 MacBook Air or a Microsoft Surface. Is it an issue with just AirPods rather than Pros?
- aenis 4y ago
  I'd think so too. I have two mx master 3's on my desk, and no problems while using the sony wf1000 xm4's which also tend to saturate bluetooth bandwidth. My money is on Apple doing something non standard, not Logi.
  - jhugo 4y ago
    If you read the OP, the Logitech devices also ruin the sound for Sony headphones. They're likely creating a large amount of interference, beyond what headphones can accept while still delivering acceptable audio quality.
nicexe 4y ago
For a company working with RF products (even if it is through a 3rd party FCC approved board), I would assume Automatic Gain Control (AGC) to be a standard.
jhugo 4y ago
A lot of comments here seem to miss the detail in the OP that this doesn't only affect Apple AirPods, but also Sony headphones (and likely others). Which is understandable considering that the submitted post title singles out AirPods for improved clicks/karma.
max23_ 4y ago
My experience was not good when I used the MX Master 3 with bluetooth. The cursor would sometimes lag which probably due to interference. I never looked back since switching to the unifying receiver.
Algent 4y ago
I wonder if this is why I have some intermittent issues with my jabra headset. Since I'm using a mx anywhere in Bluetooth at the same time. It's not often and usually solved by power cycling the headset.
raverbashing 4y ago
Yes, but please tell me again how wireless headphones (and keyboards/mice) completely replaced wired ones... Somebody needs to check with a SDR what is that Logitech is doing there
mpalfrey 4y ago
I've got this issue also. Through elimination I found out that the bad audio only occurred when I had my MX Master 3 / MX Keys connected via Bluetooth. I worked around this through using the unified receiver, but it's pretty crap that this is necessary.
wazoox 4y ago
Bluetooth is a mess anyway. When I connect my (generic chinese) mouse before the (Sony) headset, everything works fine. However, if I don't use the mouse for a while but the headset stays connected (listening to something), when the mouse reconnects it's choppy to the point of being unusable. Solution: turn off mouse and headset, turn on the mouse first, then the headset, and everything works fine again.
wodenokoto 4y ago
I like my MX mouse though I wish I could customize the buttons better without installing their software. There’s something about their software that makes me feel like it is going to spy on me and use all my computers resources. Their craft keyboard also looks super nice, although I can’t imagine the wheel being useful without their software running. I like flat keyboards. I don’t game. Who else makes premium stuff in the pc office segment?
- sound1 4y ago
  Keychron and Nuphy make wireless bluetooth low profile keyboards. I own Nuphy Air 75 and really like it.
nottorp 4y ago
So what other companies sell bluetooth mice that are more compatible? No custom receiver thing thank you. Just Bluetooth.
2-718-281-828 4y ago
sounds more like this is on Apple which systematically designs their bluetooth devices such that they exhibit uncooperative interfacing. f.x. my airpods won't connect to my Linux notebook (Sony, Bose - all work). my iPhone won't connect to my TomTom navi (various Android smartphones - no problem). same for hotspot settings which refuse connection from Android. Apple is a digital bully. furthermore I am using a Logitech MX Anywhere 3 mouse via bluetooth and at the same time use either Bose QC35 or EarBuds also via bluetooth. no problem. so that's that ...
mezi 4y ago
Oh my god thank you I could not figure why this happens for the life of me

248 points by frankfrank13 4y ago

If you buy a bluetooth mouse (and seemingly keyboard) from a company known for their bluetooth peripherals they will not be compatible with the single most popular peripheral in the world. I'm shocked this has gone on this long.

julianlam 4y ago
Why are you shocked? In the capitalistic society there is no reason for Logitech to ensure compatibility with airpods. No squeaky wheel? No grease. In fact, they probably bet on users giving up and buying the Logitech equivalent wireless earbuds.
- can16358p 4y ago
  Believing in people giving up AirPods for a Logitech mouse is more delusional than Amazon believing Fire phone succeeding. I truly hope people at Logi are smarter than this.
- ungamedplayer 4y ago
  There is a non zero percentage who simply dont buy apple gear to start with. The apple airpods userlist is a sub percentage of the apple users, so its probably not eating their bottom line as hard as HN users make it out to be.
toast0 4y ago
Is logitech known for their bluetooth peripherals? I know them for their remotes (which was an acquisition and recently shut down, boo) and for input devices, but they do wired and propreitary wireless and bluetooth. After several attempts at using bluetooth, I only use it where necessary, which is interacting between phones and cars. No mouse could be good enough that I would suffer through bluetooth to use it; I'd rather get a wifi mouse (which sounds amazingly stupid! but exists and i'd bet works better than bluetooth)
- wvenable 4y ago
  > Is logitech known for their bluetooth peripherals? Yes. The sell many models of bluetooth keyboards and mice for almost as long as Bluetooth has existed.

LeoPanthera 4y ago

To summarize: If you use a Logitech bluetooth device, it creates enough interference that high-bandwidth products like the Airpods will not function correctly. If you switch the Logitech device to use their "unifying" adapter, which doesn't use bluetooth but a different proprietary wireless protocol, the problem goes away. Logitech acknowledged the problem about six months ago but thus far have deflected any further questions about a fix.

deleted 4y ago
[deleted]
SicSemperUranus 4y ago
They're probably staying silent because here in Canada at least, this could be violating federal laws. I must assume this is also true of the USA, which is usually quite comparable in these areas.
- wronglyprepaid 4y ago
  > They're probably staying silent because here in Canada at least, this could be violating federal laws. Could you elaborate?
  - neither_color 4y ago
    I think he's referring to some Canadian equivalent to the "this device may not cause harmful interference" FCC warning label we have on wireless devices.
    - glitchc 4y ago
      Harm in the spec specifically means personal injury or leading to personal injury. Headphones not working is an inconvenience. Let’s not get ahead of ourselves here.
      - danachow 4y ago

altairprime 4y ago

I encourage only US owners of both the defective Logitech products and of AirPods, to write a complaint to the FCC reporting the problem as you experience it and asking the FCC to respond. https://consumercomplaints.fcc.gov/hc/en-us/requests/new https://consumercomplaints.fcc.gov/hc/en-us/requests/new (Interference; Unlicensed.)

danachow 4y ago
What do you assume that will accomplish? It’s your own Part 15 devices interfering with each other because of some shitty spec (Bluetooth) - I don’t think there’s any FCC rule breaking involved here. I’m all for using the federal agency complaint process but this is dumb.
- altairprime 4y ago
  I assume it will accomplish helping the FCC realize that some people are upset about interference in the unlicensed bands between popular consumer products from a large company (Logitech) and a larger company (Apple). I'm not confident in making any accurate predictions beyond that, but it's not my job to predict what they'll do — it's my job as a consumer to report problems to them, and let them act or not as they see fit. Refusing to report a problem just because (made up example) I think they don't care about Bluetooth has a non-zero probability of being a variant of the Bystander Problem. And however likely or unlikely that may be to any of us, it's got better odds than if we don't report it at all. So I say: Report the issue as perceived, and give them a chance to surprise you with a useful outcome from that.
  - danachow 4y ago
    > I assume it will accomplish helping the FCC realize that some people are upset about interference in the unlicensed bands Trust me - they are very well aware of this - and Part 15 is already written with this in mind. No one is surprised that all the junk in the ISM band interferes - as I said elsewhere I think many of us are constantly amazed it works as well as it does. This is also not enforceable interference - it does not meet the definition of “harmful interference” > Report the issue as perceived, and give them a chance to surprise you with a useful outcome from that. My question still remains - what do you think or hope this will accomplish? Are you hoping they will carve out a slice of new spectrum for AirPods and give it to Apple for free? > Refusing to report a problem just because (made up example) I think they don't care about Bluetooth It’s not that they don’t care - it’s that this is getting really outside the scope of their regulations. You do you, but the point of the federal complaint process is, well …“By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts” Consumer protection meaning scams and fraud over telecommunication or provision of services - its not a place to vent because your shitty electronics don’t work all the time - which is not fraud even though you may feel cheated. And there are no rules broken to enforce. Having read complaints I know that yours won’t nearly be the dumbest by far but it’s still dumb.

EvanAnderson 4y ago

Aside: If there's anybody on here who can get me in touch with somebody who works with the software driving Logtitech's Mevo camera products I'd really love to talk to them. I've run into a bug that continues to exist in the most recent version of the iOS app for these cameras that I have to work around using Mitmproxy. The app won't "go live" because whatever it's doing to detect an "Internet connection" is failing on a network I use. Adding Mitmproxy to the mix, paradoxically, solves the problem. I'd love to pull packet traces, run debug builds of the app, etc, to help fix the problem. I can't be the only one having the problem. The devices suit my purposes well but I hate having to stick one more moving part into the mix just to get them to work.

can16358p 4y ago

What's the problem of Logitech with Bluetooth? Unrelated to this issue, I bought a Bluetooth audio-to-analog out dongle to stream to my speakers, only to find out that I could not disconnect any paired device from it. It automatically connected to any paired device if the other device's Bluetooth is on. The moment I forcefully disconnect it forcefully connected again. I searched the web to see others' exact same issue and Logitech was shamelessly marketing this stupid bug as a "feature" that "keeps devices connected" with no way to disable it. I've quit using it, and never, ever recommended any Logitech product again to anybody.

badlucklottery 4y ago
> What's the problem of Logitech with Bluetooth? From what I've seen, Logitech devices seem to have the transmit power set very high. Like use-it-from-multiple-rooms-away high. I have no idea why they do this, but it tends to make my PCs take a bit longer to detect other Bluetooth devices in the area. But not to the point that they won't connect or function. This includes pretty janky stuff like my hand-built keyboard that uses nice!nano boards. It seems that combining this with the AirPods' existing issues in 2.4GHz-heavy environments and you've got a recipe for connectivity problems.
- can16358p 4y ago
  I see. But there is a maximum tx power that Bluetooth devices can transmit legally, is it just high tx power or something else? Regardless, my issue can be solved via software: it's not "always connecting because of high tx power". I have other Bluetooth devices paired and none of them try to connect to other peers when I forcibly disconnect them until I explicitly hit connect or do a power cycle. On the other hand, the Logitech one does, which is literally the single reason for me to ditch it and never recommend a Logitech device to anyone again.
  - jeroenhd 4y ago
    There's a maximum transmit power for the 2.4GHz band (without an operator license). If that maximum isn't exceeded, I don't necessarily see a problem here, unless Logitech is doing something really really sketchy on the EM spectrum. Implementing broken Bluetooth without calling it Bluetooth isn't forbidden as far as I know, for example, though it'd be quite a shitty thing to do. If this notice is specially written for Airpods and not just any Bluetooth headset then it might as well be an Airpods problem. I've never had issues with the dongles that come with Logitech on any of my devices. Bluetooth is terrible for high-frequency input and audio streaming anyway, so the in my experience the dongles are a much better solution.

rufusroflpunch 4y ago

I have Logitech MX keys and a Logitech mouse. I actually use a USB receiver personally. Much prefer it, and no AirPods issues to boot.

freitasm 4y ago

I had a similar problem with my desktop, via a USB Bluetooth adapter. In my case I have both a Logitech Bluetooth keyboard and mouse, while the desktop sound was connected via Bluetooth to an Amazon Echo device. The way to solve this was to replace my old Bluetooth 4.0 USB adapter with a newer Bluetooth 5.0 USB adapter. The problem disappeared and never came back. Bluetooth 5.0 has a wider bandwidth and can more easily work with Audio and HID devices. In that thread people are using built-in Bluetooth adapters so I am afraid they will never completely solve their problems. And by the way, the numbers "1 2 3" on the Logitech mouse are not "bands" as some on that thread believe. They are just different pairing profiles.

koyote 4y ago

Are MX products incompatible with AirPods or is it the other way around? I own a bunch of MX Products and everything works just fine when I'm using any of my bluetooth audio devices (sony, creative, bose, plantronics).

igbk 4y ago
I've had significant problems with MX products and the Bose QC35 previously. Switching the Logitech devices to Unifying Receiver solved it.
babblingdweeb 4y ago
I have had problems with other non-Apple headphones (Bluetooth) as well as a headset with a dedicated dongle. Removing the MX products completely solved the problems with every other Bluetooth device I have.
Krasnol 4y ago
Can confirm. Been using MX products a while now. Never had any issues.

darkteflon 4y ago

Anecdata, but I’ve had a terrible experience with Logitech mice on all sorts of Macs over the years - both Intel and Apple Silicon. Bluetooth is almost always a non-starter. The Unifying dongle works, but you’ll need to keep it physically close to the mouse. Unfortunately, Logitech also makes my favourite mouse - the light-weight G Pro X wireless. Their software is atrocious, too. Steermouse to the rescue, thankfully.

Macha 4y ago
Anecdata here also, but I've got a logitech mice and formerly had a logitech headset that had no issues connecting to a mac with bluetooth.
- ungamedplayer 4y ago
  Anecdata here: I had to write a tool to reload the mac bluetooth kernel module once a month because it was so bad.
  - Marsymars 4y ago
    I don’t use bluetooth but find that macOS gets squirrelly around that time frame anyway, I usually reboot about monthly.
sdflhasjd 4y ago
More anecdata, but I think this is a more general Apple problem rather than Logitech, I always had very poor performance with non-Apple BT devices with Macs - devices that work fine with a range of other computers.
- darkteflon 4y ago
  Yeah, I’d bet that’s equally possible. I wire most of my peripherals because Bluetooth just seems perennially flaky. Mouse and AirPods are the exception.
- filoleg 4y ago

gumby 4y ago

Wow, that forum is terrible. I’m on a slow connection and as I scroll the text blanks out though the chrome (lines between posts) remains. Then after a moment the text pops back in. They could just have displayed the text but no, they need some gratuitous js.

simonbarker87 4y ago

I tried using the MX Master 3 mouse on Bluetooth when I got it with my MBP and it was disaster - so I just use the lot little dongle thing. Works fine, but annoying to use up a port.

AceJohnny2 4y ago

It's not just Logitech's use of bluetooth. My Airpods also caused me lose wifi connectivity on my Macbook when using 2.4Ghz wifi (802.11n to an old Buffalo WZR-HP-AG300H/WZR-600DHP running OpenWRT [1]). The issue only happened when using the airpods, and only when using the 2.4Ghz network. Switching to 5ghz solved the issue, and I've since switched to wired. I was kind of stunned that Apple's own wifi was incompatible with Apple's own bluetooth. [1] while I'm at it, anyone have a recommendation for a modern access point that can run OpenWRT with Wifi 5 (ac) or Wifi 6 (ax)?

glowingly 4y ago
If in the US, "OpenWrt WiFi 6" options are largely the Linksys/Belkin E8450/RT3200, the TPLink EAP615 In Wall, the Unifi U6 Lite, and U6 LR. Both U6s and the Belkin/Linksys units are AX on 5GHz spectrum, and N on 2.4GHz. TPLink's EAP615 is AX on both.
- ncmncm 4y ago
  Enough so that both Amazon and eBay have made it near impossible to search for that Linksys model. They show everything but.
  - glowingly 4y ago
    Amazon US has it shipped and sold by Amazon as the first search result, at $150. The Belkin can be found for ~<$100 on Walmart.com, shipped and sold by Walmart. I was unable to find the the opposite combination. That being said, I think I should have listed it as: Linksys E8450 and Belkin RT3200. Only difference is the Linksys is black and the Belkin is white. Internal HW is (so far) identical.
AceJohnny2 4y ago
Extra rant: I can't find my favorite keyboard, the MS Sculpt, in wired version, and have already had to replace it once due to, I suspect, wireless issues. I like its ergo layout, key feel, and key travel distance [1]. I just bought a new one after the last one would become unreliable on keypresses, and I can't shake the feeling that it was just wireless performance issue, not actual key detection issue. There appear to be no other keyboard with similar features, but wired (and I'm not up to modding it, as some have done). I feel frustrated that Apple's keyboards have great wired/wireless connectivity and horrendous ergonomics, and ergonomic keyboards have terrible connectivity options. (lol: just as I was typing this comment I've started having key issues on this new keyboard too, adding evidence that the previous one just had wireless issues.) [1] don't get me started on mechanical devices! I actually tried a couple, and even got a Cherry Key sampler, and decided that they really weren't for me.

cjdoc29 4y ago

Of all the years I've been reading HackerNews, this is the one that moved me to actually sign up. So I have three Intel-based MacBook Pros but of different model years - 2017 (15in), early-2019 (13in), and mid-2019 (16in). The mid-2019 16in MacBook Pro in combination with Logitech MX Mouse (Mac version) and AirPod Pros cause significant interference on the microphone. The result? I sound like a "robot" on Zoom calls. It drives me crazy - enough to revert back to my early-2019 laptop to handle calls. I'm not really sure what to do here other than remove one of those factors from the equation... and I'm not sure the dongle is compatible with the Mac-version of the MX Master mouse.

aaronyarborough 4y ago
I also sound like a dalek - or so I'm told - when I use my AirPods while also using the MX Master 3 mouse and MX Keys via Bluetooth on my MacBook Pro 2019 16" model. I had a hunch it was Bluetooth interference in some form, but I didn't know exactly what was causing it...turns out it's my Logitech stuff!
babblingdweeb 4y ago
To add on here: Same issues. Then it started impacting other items I had. In the beginning, I only had the MX (Mac Specific) mouse, and the problem did not happen very often. On occasion, but not too bad. After one of the OS updates, it was a non-stop issue. Disabling the auto switching (between Apple devices) helped a little. Later, I also bought the MX Keys (Mac Specific) keyboard. I started having issues with a non-Apple headset on/off out of the blue. I could never use my AirPods with my laptop for anything other than listening to music. I tried everything from killing Bluetooth pref, to resetting my AirPods. What finally solved it? I deleted all Logitech Devices from my laptop. Reset all Bluetooth settings. Re-paired my AirPods. I have not had a single problem in audio quality for 3 months now. My Logitech devices are just sitting off to the side collecting dust now.
onetimename 4y ago
I don’t remember if there was a first step in a setting changes because I’ve changed so much troubleshooting, but I’ve had the same issues on 16” since updating to Monterey. My solution is: 1. Connect headphones, assuming mouse is already connected. 2. Turn off mouse. 3. Join call. 4. Turn mouse back on. Since then, Zoom works mostly, google meets requires it every time.

symlinkk 4y ago

I use both together on my MPB every day and have no issues. Where does it say they aren’t compatible?

deleted 4y ago
[deleted]

stefan_ 4y ago

Is there an actual statement here from Logitech to this effect? While the regulatory rules for the 2.4 GHz band state that you must play nice with some sort of medium access control scheme, it of course doesn't guarantee something like AirPods will always have the RF environment that allows their unimpeded use.

dm319 4y ago

I always said wired was better...

tristor 4y ago

This forum software is an exemplary demonstration of the poor technology at Logitech. Given the issue expressed and the reading experience, nobody should ever buy their products.

zeroonetwothree 4y ago

I haven’t had any issues with my MX Master and AirPods. Been using both for several years.

sxg 4y ago
Same. If it helps anyone else out, I’ve had no issues with AirPods Pro and MX Master 3 on the 2016 and 2021 MacBook Pros.

varispeed 4y ago

The quality of Logitech products has gone downhill. I bought a couple of them to try to upgrade my dated MX Master 2s and I had to send them all back and got the new 2s which is passable. I would go with different brands, but apparently Logitech has a patent for fast scrolling, so there is no other mice on the market that has a flywheel. I don't get how do you get something so obvious and basic patented, but there you go. Now thanks to Logitech I have to suffer with poor quality equipment. Why can't they get their act together and go back to making quality stuff?

rob_c 4y ago

> This is the equivalent of hitting someone with your car ... A lesson in how not to ask for help with a technical issue from front line support.

smcleod 4y ago

I've had this problem! I didn't realise it was the mouse interfering with my AirPods Pro and another set of BT headphones I have, but indeed if I turn the mouse off it's fine!

syntaxing 4y ago

Wow, I’ve been wondering why my AirPods doesn’t work with my work MacBook anymore. I restarted my AirPods twice before giving up and using my Jabra only.

technick 4y ago

I would like someone who is having this problem to look at the 2.4 ghz band with an SDR. My initial untested hypothesis is the transmit power of the airpods can't handle the frequency competition of a peripheral device that is most likely way closer to the computer than the airpods.

jeroenhd 4y ago
With the conflicting experiences in these threads I wonder if there's an unknown third component that's influencing this problem. Some other interference causing Logitech hardware to switch bands or causing Bluetooth devices to use different connection properties, for example. It doesn't take all that much interference to get a multi device Bluetooth piconet to see disturbance, perhaps a combination of interference sources is causing the Bluetooth performance on some Bluetooth adapter to fall back to lower speeds, ruining the experience for devices relying on high throughput Bluetooth.

gjsman-1000 4y ago

Huh. It might be my own experience, but I've rarely had any problems with my AirPods Pro connected to a MacBook Air M1 with my Logitech MX Keys keyboard.

pinky1417 4y ago

What fortuitous timing to see this post. I bought an MX Master 3 for Mac mouse for my Silicon Mac Mini about a year and a half ago but quickly shelved it because the cursor would frequently make irritating little jumps. I replaced it with an Apple Magic Touchpad (I don't love the Magic Mouse) because, at least at the time, I was under the impression that the jumpiness was due to a OS-level bug affecting all non-Apple mice. I did have Airpods at the time but I don't recall if I ever attempted to use them alongside the Logitech mouse. The timing is fortuitous because, on a whim last night, I got my MX Master 3 out of storage and put it on a charger. I figured that, with ~18 months of macOS updates, perhaps it'll work with my Mac Mini on bluetooth or using the Logi Bolt USB adapter, which I don't own yet (I guess the Bolt is different from the Unifying Receiver... although irritatingly neither comes in USB-C). I'm intrigued by the hypothesis that Logitech is remaining quiet because their products may be violating FCC rules, specifically, part 15 of the FCC rules: "this device may not cause harmful interference". If I can replicate the AirPods issue, or if I see some other weird behavior with the Logitech mouse, I might just break out my HackRF, YARD Stick One, or Ubertooth One. I'm a total noob at radiofrequency stuff, and I'm only slightly less of a noob with running specialty software, but I wonder if I can spot some unexpected RF emissions.

danachow 4y ago
> specifically, part 15 of the FCC rules: "this device may not cause harmful interference". I think you misunderstand what harmful interference means - it has a specific regulatory meaning - and the fact that it causes you grief with your other Part 15 devices doesn’t apply. If that were the case the FCC would be spending all their time just dealing with everyone’s shitty stereo equipment not working. https://www.law.cornell.edu/cfr/text/47/2.1 https://www.law.cornell.edu/cfr/text/47/2.1 > but I wonder if I can spot some unexpected RF emissions. I highly doubt it - this stuff was already certified. On the other hand it’s not surprising that devices physically near running in the same frequency band will have some undesired operation - this is why safety critical communications don’t operate in an unlicensed band. Spread spectrum isn’t completely magic (as an EE I’m still sometimes amazed any of this shit works at all) —- or maybe I should say it is magic but it still has to come to terms with physical realities.
4y ago

wil421 4y ago

My Max Keys for Mac and both AirPods and AirPods Pro work at the same time, I use them for work. Not sure why it doesn’t work for others. I was looking at an MX mouse but I’m not sure if I’ll get one now.

dawnerd 4y ago

You know, this might explain why sometimes when on google meets (using my airpods) my mouse / keyboard act up a lot. I'd use their unifying adapter but I've found that's even worse overall.

MalcolmDwyer 4y ago

One counterpoint... on my M1 MBP, I use Logitech MX keyboard and MX mouse, and I also use AirPods Pro as my every day meeting microphone and speakers... no issues. I'm not denying anyone else has problems, but it's not a definitive "it does not work."

glitchc 4y ago

Clarification needed: To an Apple computer. It’s not clear whether Logitech is the only party at fault here. WiMax could be conflicting with BT, and since WiMax is proprietary, the blame for that rests on Apple.

bonyt 4y ago

Tangentially related: I’ve found that if I use a specific USB type C extension cable with my USB/DP dock, my MX Master 3 stops working reliably over BT or Logitech's Unified receiver - even on other computers. I think the extension cable throws off interference in the 2.4GHz range. Other 2.4 GHz devices seem to have some issues too when I do that, but the mouse in particular is unusable. Has anyone experienced something like that?

teruakohatu 4y ago
Many people had issues with USB3 hubs. I gave up on using USB3 hubs and changing cables didn't help
jeroenhd 4y ago
USB3 operating at certain speeds causes 2.4GHz interference. If your cable isn't sufficiently shielded (or the shielding is sufficiently damaged) you may just turn it into an antenna for that inherent interference. You're not alone in this: https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30_may_interfere_with_nearby_24ghz/ https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30... I've seen this problem cause people with WiFi dongles to lose 2.4GHz connectivity. The solution was often to use a USB 2.0 port, but these days you won't find as many of those.

ncmncm 4y ago

I have frequently had to put the Logi dongle at the end of a USB extension cord to get it to work at all. So much so I don't bother to try without, anymore. Apparently their RF protocol is incompatible with having a USB 3 transceiver too close by, and it cannot be fixed. So, wondering if problems resolve with an extension. If so, it would be odd for Logi not to know about it. They were the source of the original suggestion.

jeroenhd 4y ago
USB3 ports operating at high speeds can cause signal interference on the 2.4GHz band. This can be a problem for WiFi dongles, though Bluetooth dongles are often more sensitive to this. It's just a side effect of the frequency some devices operate at. It's a physics problem that's difficult to solve. Theoretically you could limit the bandwidth if your USB ports to USB2 but that's probably not what you want either. Random search result that seems to explain the problem with some sources: https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30_may_interfere_with_nearby_24ghz/ https://www.reddit.com/r/buildapc/comments/jfnbbk/til_usb_30...

iasay 4y ago

Several AirPods and several MX products and several macs in this house. Just works for me.

sincarne 4y ago

“as Mac OS Monterey was recently released so all the features may not work currently” This kind of response makes me very angry. Apple release betas of their OS a good four months in advance of full release. It is unacceptable for big vendors to not have their products working when the final release drops. Does Logitech really want people to walk into a store and buy a brand new device that doesn’t work with the majority of theoretically supported Apple devices?

durnygbur 4y ago

There is similar issue with Intel NUC. Wireless interference between Bluetooth, USB 3.0, Wi-Fi, and Logitech USB dongle. Neither of them works reliably, if works at all.

Oarch 4y ago

Just to add another datapoint, I've happily used a Logitech MX Master 2 alongside Airpod Pros, both connected using Bluetooth, to either an M1 MacBook Air or a Microsoft Surface. Is it an issue with just AirPods rather than Pros?

aenis 4y ago
I'd think so too. I have two mx master 3's on my desk, and no problems while using the sony wf1000 xm4's which also tend to saturate bluetooth bandwidth. My money is on Apple doing something non standard, not Logi.
- jhugo 4y ago
  If you read the OP, the Logitech devices also ruin the sound for Sony headphones. They're likely creating a large amount of interference, beyond what headphones can accept while still delivering acceptable audio quality.

nicexe 4y ago

For a company working with RF products (even if it is through a 3rd party FCC approved board), I would assume Automatic Gain Control (AGC) to be a standard.

jhugo 4y ago

A lot of comments here seem to miss the detail in the OP that this doesn't only affect Apple AirPods, but also Sony headphones (and likely others). Which is understandable considering that the submitted post title singles out AirPods for improved clicks/karma.

max23_ 4y ago

My experience was not good when I used the MX Master 3 with bluetooth. The cursor would sometimes lag which probably due to interference. I never looked back since switching to the unifying receiver.

Algent 4y ago

I wonder if this is why I have some intermittent issues with my jabra headset. Since I'm using a mx anywhere in Bluetooth at the same time. It's not often and usually solved by power cycling the headset.

raverbashing 4y ago

Yes, but please tell me again how wireless headphones (and keyboards/mice) completely replaced wired ones... Somebody needs to check with a SDR what is that Logitech is doing there

mpalfrey 4y ago

I've got this issue also. Through elimination I found out that the bad audio only occurred when I had my MX Master 3 / MX Keys connected via Bluetooth. I worked around this through using the unified receiver, but it's pretty crap that this is necessary.

wazoox 4y ago

Bluetooth is a mess anyway. When I connect my (generic chinese) mouse before the (Sony) headset, everything works fine. However, if I don't use the mouse for a while but the headset stays connected (listening to something), when the mouse reconnects it's choppy to the point of being unusable. Solution: turn off mouse and headset, turn on the mouse first, then the headset, and everything works fine again.

wodenokoto 4y ago

I like my MX mouse though I wish I could customize the buttons better without installing their software. There’s something about their software that makes me feel like it is going to spy on me and use all my computers resources. Their craft keyboard also looks super nice, although I can’t imagine the wheel being useful without their software running. I like flat keyboards. I don’t game. Who else makes premium stuff in the pc office segment?

sound1 4y ago
Keychron and Nuphy make wireless bluetooth low profile keyboards. I own Nuphy Air 75 and really like it.

nottorp 4y ago

So what other companies sell bluetooth mice that are more compatible? No custom receiver thing thank you. Just Bluetooth.

2-718-281-828 4y ago

sounds more like this is on Apple which systematically designs their bluetooth devices such that they exhibit uncooperative interfacing. f.x. my airpods won't connect to my Linux notebook (Sony, Bose - all work). my iPhone won't connect to my TomTom navi (various Android smartphones - no problem). same for hotspot settings which refuse connection from Android. Apple is a digital bully. furthermore I am using a Logitech MX Anywhere 3 mouse via bluetooth and at the same time use either Bose QC35 or EarBuds also via bluetooth. no problem. so that's that ...

mezi 4y ago

Oh my god thank you I could not figure why this happens for the life of me