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It goes back to the contract making the guest signing the paperwork, and handing over the credit card, responsible for damage, as well as managing evidence of d

It goes back to the contract making the guest signing the paperwork, and handing over the credit card, responsible for damage, as well as managing evidence of details of the stay. The clear proof of that willingness is readily supplied by the hotel which has the paperwork. The verbal and visual presentation walkthrough of the paperwork creates expectations which reduce chargeback rates, but documentation those processes also accompany the chargeback documentation to build a case for the charge being previously agreed. Hotels don't have a "pound sound" relationship with banks, issuers and merchant accounts, but rather work together to come up with policies and paperwork that are more clear to customers so work better for everyone. Again, I understand that you have personally been successful with some chargebacks.

lotsofpulp 4y ago
No, I have been unsuccessful challenging chargebacks. I know many hotel owners, 50 to 200 key non resort type hotels), and do not know any hotel owner that has a relationship with any bank, issuer, or merchant processor. You buy the franchise from Hilton/Hyatt/etc, and then they force you to pay for the computer systems and merchant processors they contract with, and you have no choice in the matter. The hotel owner is the smallest player in this chain, and has zero leverage. If I had the paperwork handy, I would link you to a screenshot of what the chargeback paperwork says, and it is very clear that the issuing bank such as Chase/Wells Fargo/etc will state the credit card is not to be used for purposes of collecting payment for damages.