5 ms·
I'm still upset with them: A couple of years ago, Linux support for Rust (the game) was discontinued and the publisher said that all Linux users would get a ref
by doctor_lollipop 4y ago
I'm still upset with them: A couple of years ago, Linux support for Rust (the game) was discontinued and the publisher said that all Linux users would get a refund on Steam, regardless of play time. I tried several times but all my attempts at getting a refund were rejected.
Not much you can do - if the machines decide you don't get a refund, well, then you don't. I haven't bought anything on Steam since.
- kadoban 4y agoWouldn't that be more the publisher's fault?
- doctor_lollipop 4y agoHard to tell. It's Steam that refuses the refund, no idea how the decision is made. Apparently others managed to eventually get the refund by trying again and again; maybe I gave up too soon.
- chris_wot 4y agoIn Australia, take it to the ACCC. If the machine says no, then the ACCC goes to the machine’s owner and scares the living daylights out of them.
- Benjamin_Dobell 4y agoOnly if there's the possibility of a massive fine involved. The ACCC receive FAR too many reports to action any more than a tiny percentage of them. More often than not they respond saying they can't confirm or deny any violation, but you should try mediation.
- Handytinge 4y agoThe threat of the ACCC is usually enough for international companies to provide the refund, in my experience. Link them to the Repair, Replace, Refund page[0] and you're good. 0. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund https://www.accc.gov.au/consumers/consumer-rights-guarantees...
- mst 4y agoSeperately from anything else, damn but is that a turn of phrase.
- ecmascript 4y agoWeird, it was the same for Rocket League and I was refunded without any issues. Steam has always been very nice to me regarding refunds.