18 ms·
What I find amazing is that some retail operators apparently expect low-wage workers making like $12/hour to physically accost shoplifters or try to detain them
by walrus01 4y ago
What I find amazing is that some retail operators apparently expect low-wage workers making like $12/hour to physically accost shoplifters or try to detain them at the exit door, at risk of getting punched in the face, bear sprayed, shot, stabbed, etc.
They're not getting paid anywhere near enough for that level of risk.
- josephcsible 4y agoWho expects that? Don't most retailers explicitly tell their employees not to try to stop shoplifters?
- walrus01 4y agoYes, indeed they do put that in writing in their employee documentation, for their legal protection, and then the actual floor managers tell them to do the opposite verbally.
- tyrfing 4y agoIt's because even the direct costs like worker's comp are much worse than a bit of shrink. Employees getting hurt is extremely expensive in the US. Incentive structures often just aren't aligned; the person who cares about those costs is higher up. https://injuryfacts.nsc.org/work/costs/workers-compensation-costs/ https://injuryfacts.nsc.org/work/costs/workers-compensation-...
- xboxnolifes 4y agoNobody I know who has worked retail has ever told stories (and they all have tons of stories to tell) about their managers expecting them to stop shoplifters. They do, however, talk about how common shoplifting is and how their managers just tell them to either do nothing or to contact whatever the local security is for their store.
- gjs278 4y ago
- plasticchris 4y agoBack when I ran a checkout register my manager was super clear that I should give anyone whatever they wanted so long as I reported it after the fact, and that my safety was more important than any items in the store. My uncle even got fired for running down a shoplifter, the policy around here was very clear - let the cops handle it.