4 ms·

Any guidance on the SEC link? Robinhood is currently royally boning me in the exact same way, and I want to get my money out as soon as possible. I already thre

by raunak 4y ago

Any guidance on the SEC link? Robinhood is currently royally boning me in the exact same way, and I want to get my money out as soon as possible. I already threatened to get the SEC involved a week ago, and still no response, so now time to actually do it. Would love a pointer in the right direction.

tristanb 4y ago
Robinhood is a horrible company. I closed my account a year ago, asked for all my user data to be deleted and I STILL get emails every couple of weeks. I’ve opened tens of tickets to just get them to leave me alone and one year later I’m still nowhere. I’ve never been more pissed off with a company. Build a dam e-mail black list or actually delete my data like I requested.
- ycuser202263 4y ago
  You can add Facebook to the list. No single point of contact, anywhere, and good luck if something happens and you need to reach them.
- mauvehaus 4y ago
  I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless. After they canceled 60% of the order and bungling the shipping on the remainder, I found I could not get unsubscribed from their coupon list. Turns out, company press releases have live email contacts on them, and if you write a sufficiently fulminant email explaining that you'd like to never again hear from their employer, they'll direct it to somebody who will get you off the email list. Worth a try?
  - cfieber 4y ago
    > I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless. Pun intended?
    - mauvehaus 4y ago
      I'm afrayed it was :-)
  - Aeolun 4y ago
    For those wondering like me: > Fulminant is a medical descriptor for any event or process that occurs suddenly and escalates quickly, and is intense and severe to the point of lethality, i.e., it has an explosive character.
acaloiar 4y ago
I'm thrilled to share tips about the process because despite reaching resolution, I think Robinhood has more to learn about how to appropriately handle this situation. There was a point in my process when there were 5 business-days of radio silence from support. IMO a support request from a client requesting access to their brokerage cash should be handled most expeditiously. --- Note: It was difficult to tell as a consumer which government entity was the most appropriate place with which to file a complaint. I will say that I filed both a CFTC "TCR" report and a SEC Investor Complaint form. From the former, I received no additional feedback (roughly three weeks later). From the latter, I received confirmation of the report immediately, and then confirmation of the complaint having been forwarded to Robinhood four days later. Shortly after that second confirmation is when I received a response from Robinhood support that the withdrawal ban on my account had been lifted. File your report here: https://www.sec.gov/oiea/Complaint.html https://www.sec.gov/oiea/Complaint.html Be specific about the action you've taken so far. Include your Robinhood Support request ID(s). Don't be heated or incendiary; simply provide the facts. Knowing Robinhood Support, the facts are sufficient for the SEC to take your complaint seriously. Good luck.

by raunak 4y ago

tristanb 4y ago

Robinhood is a horrible company. I closed my account a year ago, asked for all my user data to be deleted and I STILL get emails every couple of weeks. I’ve opened tens of tickets to just get them to leave me alone and one year later I’m still nowhere. I’ve never been more pissed off with a company. Build a dam e-mail black list or actually delete my data like I requested.

ycuser202263 4y ago
You can add Facebook to the list. No single point of contact, anywhere, and good luck if something happens and you need to reach them.
mauvehaus 4y ago
I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless. After they canceled 60% of the order and bungling the shipping on the remainder, I found I could not get unsubscribed from their coupon list. Turns out, company press releases have live email contacts on them, and if you write a sufficiently fulminant email explaining that you'd like to never again hear from their employer, they'll direct it to somebody who will get you off the email list. Worth a try?
- cfieber 4y ago
  > I tried to order some fabric from a major, national purveyor of fabric early in the pandemic to make some baby quilts. The experience was not seamless. Pun intended?
  - mauvehaus 4y ago
    I'm afrayed it was :-)
- Aeolun 4y ago
  For those wondering like me: > Fulminant is a medical descriptor for any event or process that occurs suddenly and escalates quickly, and is intense and severe to the point of lethality, i.e., it has an explosive character.

acaloiar 4y ago

I'm thrilled to share tips about the process because despite reaching resolution, I think Robinhood has more to learn about how to appropriately handle this situation. There was a point in my process when there were 5 business-days of radio silence from support. IMO a support request from a client requesting access to their brokerage cash should be handled most expeditiously. --- Note: It was difficult to tell as a consumer which government entity was the most appropriate place with which to file a complaint. I will say that I filed both a CFTC "TCR" report and a SEC Investor Complaint form. From the former, I received no additional feedback (roughly three weeks later). From the latter, I received confirmation of the report immediately, and then confirmation of the complaint having been forwarded to Robinhood four days later. Shortly after that second confirmation is when I received a response from Robinhood support that the withdrawal ban on my account had been lifted. File your report here: https://www.sec.gov/oiea/Complaint.html https://www.sec.gov/oiea/Complaint.html Be specific about the action you've taken so far. Include your Robinhood Support request ID(s). Don't be heated or incendiary; simply provide the facts. Knowing Robinhood Support, the facts are sufficient for the SEC to take your complaint seriously. Good luck.