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Unfortunately it's common enough. It's harsh, it's cold, but ultimately for companies it's a real necessity. The explanation is blunt and correct - even a singl
by NikolaNovak 4y ago
Unfortunately it's common enough. It's harsh, it's cold, but ultimately for companies it's a real necessity. The explanation is blunt and correct - even a single malicious actor can enact HUGE devastating harm.
It doesn't have to be hot wallet / cold storage. Source code, business plans, revenue & profit statements, SSH to servers, physical access to datacentre, client contact lists, etc etc... there's a myriad things that are either valuable to the company or can cause harm to the company.
I've been escorted out of the building during a layoff once early in my career. Friendly, smiley, fake. It felt AWFUL. I'm as goody-two-shoes pacifist laid back easy going do-no-harm as it gets... and I definitely had various strong emotions going through my head heart and body at the time. So on both cold & rational, as well as personal & empathetic side, I understand both how the individuals feel as well as why companies need to do it.
- UncleMeat 4y ago> Friendly, smiley, fake. My father had to lay off a bunch of people in 2008. I am now a manager. He told me that if I am ever forced to do this to not ever do this crap to my team. Tell them that this is bullshit. Tell them that you are upset. Tell them that you haven't slept. Tell them that the are right to be mad, disappointed, and even to hate you for choosing their head to roll. Anything better than fake smiles and "I'm sure you'll land on your feet." For me, I think I'd just quit if I was told to lay off people on my team. Maybe that's hard to do in the moment, since I'd also not want to lose my job in a major crisis, but it sounds awful.
- dgfitz 4y agoCompany I worked at had a layoff in 2012, security manager escorted 200 people out of the building. At the end of the day, he was escorted out of the building. It was quite shitty for that fellow, I felt terrible for him.
- willcipriano 4y agoOne place I worked at briefly would call the cops and have them escourt you out if they thought there was any risk of "disruption or back talk" (their words). I decided not to work for assholes who lay off little old ladies and then to add insult to injury, call the cops on them.
- failedengineer 4y ago"Pardon, Officer, but we're firing several employees today and would you like you to assist. We're concerned they might say bad things to us." "ON OUR WAY!" This is a disgusting scenario. I hope they weren't misusing on-duty police resources for this.
- willcipriano 4y agoYou could tell the cops weren't happy about it. These were women in their mid 50's and up who worked front desk jobs, not really a risk of violence. All they wanted to do was go get their personal items and say goodbye to their peers. Some of them were forced to leave phones and purses behind and wait a week for them to be mailed to them. It's one of those times in life where you see the mask slip off and realize who the people you've been dealing with actually are.
- vimy 4y ago> All they wanted to do was go get their personal items and say goodbye to their peers. Some of them were forced to leave phones and purses behind and wait a week for them to be mailed to them. How is that even legal? I wouldn’t leave without my personal belongings or I would file charges for theft with those cops.
- Cthulhu_ 4y agoOne company I worked for (a bank) had an office outside of the security gates, mainly used for exit interviews; they would disable people's access cards and accounts while that was going on.
- wbradmoore 4y ago
- itronitron 4y agoWhen RSA Data Security was acquired in the mid `90's they laid off a bunch of people, presumably to sweeten the deal, and security was waiting outside in the morning to block people from coming into the building. One of my former colleagues, who showed up to work early, inadvertently freaked out one of the executives when they saw them in the hall. Naturally they (not the executive) were soon escorted out of the building and told they had been laid off.
- pluies 4y agoThis has strong IT Crowd vibes - https://www.youtube.com/watch?v=pGFGD5pj03M https://www.youtube.com/watch?v=pGFGD5pj03M
- aetherson 4y agoI've never laid people off, but I've fired them. It's hard to know what emotional tenor to put on it. On the one hand, of course you're right that upbeat positive optimistic is fake and maybe feels like it's more for you than them. On the other hand, being like, "this sucks and it's bad for you and I hated doing it" feels like kicking people when they're down, making them feel like it's even worse than it already is. I have generally give with a pretty emotionless affect, but tried to convey respect for them as a person, even if they didn't work as an employee, but that's hard to convey. It's a generally fraught situation.
- mytailorisrich 4y agoFiring someone is the result of poor performance or unacceptable behaviour. In many jurisdictions (not in the US I suppose), before firing someone for poor performance they must be told that their performance is inadequate and be given a chance to improve. Bottom line, in general being fired is fully on the person being fired so no need to sugar-coat or to feel bad.
- ghaff 4y ago>In many jurisdictions (not in the US I suppose), before firing someone for poor performance they must be told that their performance is inadequate and be given a chance to improve. Performance Improvement Plans are a thing at larger companies. That said, once someone is on a PIP, the handwriting is almost certainly on the wall. I've also worked with people who were incredibly oblivious about the quality of their work, however much feedback they received and however much rework others had to put in. I can think of at least one case where this went on far too long and they were incredibly shocked when they were let go.
- mytailorisrich 4y agoI think managers call HR and put a person on a PIP only after good will and patience have been exhausted, so it's a sign that the person does not improve despite feedback and that management has had enough... So, yeah, writing is on the wall.
- boringg 4y agoA friend of mine's manager had to lay him off but the manager was the nicest guy and was basically in tears through the exit process. My friend essentially had to do the break up. We felt for the manager but also, keep your isht together. If you can't then you are putting that on the individual that you are letting go.
- NikolaNovak 4y agoThat's exactly the thing. Don't make it about you! How much of telling employee "this is bullshit, I could't sleep over this" is actually doing for them? Vs absolving yourself of guilt, having them like you, and making you look like the victim you definitely aren't? Respect and support and empathy and sincerity are the key, always. Deflecting blame and ranting are not long term helpful.
- taffronaut 4y agoAbsolutely this. It was my misfortune to lay off teams of 20+ 3 times. You are the instrument. In that moment, they will want to hate you and you shouldn't try to deflect it. Do everything you can constructively behind the scenes to improve the situation before and after the announcement but, in that moment, it's not about you.
- morelisp 4y agoThe proper responsibility of a concerned manager in this case is to make sure the person knows you have their back in terms of future references, petty resources (one guy I knew was on the hook for >$300 in reimbursements when laid off, as far as I know he never got them - another guy was forbidden to take his personal mouse/keyboard home with him), and similar things. If a mid-level manager actually cares, and was any good at their job, the best thing they can do is to keep doing it for that person.
- UncleMeat 4y agoIt isn't doing anything for them. But it is sincere (I didn't say this in my post, but the idea is that my father actually did lose weeks of sleep over this). It, of course, should not be about you in this moment (this is hard to convey in a short post). But it seems far more supportive and honest than pretending that everything is okay and normal or acting like a robot. Maybe it is also bad. I don't know. But the fake smile seems much worse.
- NikolaNovak 4y agoThere's a lot of advice on how to handle these situations and a lot of it is good, even when conflicting. It's all situational. One thought though, for whatever little it may be worth: >>For me, I think I'd just quit if I was told to lay off people on my team. That has been my personal emotional reaction many a time. As I spend more time as a manager though, I try to force myself to look harder and harder at what will this course of action actually accomplish? And the self-righteous emotional me hates that the rational conclusion is: it'll only accomplish negative things, i.e now the team that remains has lost your support. Bluntly, it will not "send a message", it will not "change things", it will not "make them realize what they're doing / what they're losing". Literally the only thing it'll do majority of time is make things even crappier for those who remain :-/. So I would put it in inverse: the hard thing in the moment is to NOT go with your emotional reaction, and consider truly how can you be of best benefit / support / help to the team. Basically, I would say most of the time one quits for personal reasons (whether positive "I can get more money there" or negative "I hate this place and everybody in it"), not for the benefit of others.
- UncleMeat 4y agoOh it wouldn't accomplish anything. It'd be 100% hiding from the emotional pain of laying off employees that I believe are productive and good team members. But I've only got one life to live and emotions are real, so I don't have any problem optimizing for my emotions when making life choices.
- altacc 4y ago>>I think I'd just quit if I was told to lay off people on my team. I did that in the dotcom bust. As a manager I was highest paid and had least billable hours, so when asked to reduce costs in my team I was the logical choice to go. The company went through a series of layoffs but at least for that cut I managed to leave my team in place for a bit longer. I went travelling for a year, so also benefitted from not having to deal with any more rounds of layoffs.
- pge 4y agoI've participated in a number of layoffs, and while I agree with the advice to be honest, not fake smiley, with you'll-land-on-your-feet platitudes, I would strongly recommend not talking about your own feelings. It's not about YOU (the person doing the layoff who gets to keep his job), it's about THEM (the people losing their jobs who probably earn less than you and have less financial security). Telling them how hard it is for you comes across as self absorbed and can provoke a strong negative reaction. Instead, be understanding, give them space to be angry and hurt, and help them any way you can.
- marcus_holmes 4y agoThis, so much. I've had to fire people a few times. It's never fun, it's always been a hard decision that I took for the benefit of my team. It's never "bullshit". If it is bullshit then it would be MY job as manager to fix it and stop it being bullshit. I've never had a negative reaction to the firing from the team members who remain. If anything, the reaction has always been "why did you wait so long?". But luckily I've never had to do a team downsizing because of budget cuts. I imagine that would be a more difficult process and managing the emotions involved in that would be difficult. I see entirely why Coinbase chose not to take any of those risks and just cut everyone off first and then answer questions later.
- mguerville 4y agoI agree wholeheartedly, it's definitely not the right moment to make it about you. I have had to layoff people several times, and was laid off myself once, and the best thing to do in my opinion is to be direct succinct and stick to a script. You can still be authentic and kind, and offer them an opportunity to reach out (to you or HR) afterwards for follow up questions (about the process, not the reasons or anything sensitive). You will feel like shit doing it, and they'll be able to tell, there's no need to say it and pull the attention towards your gainfully-employed feelings at the same moment you're telling someone they're losing their financial security blanket. I've reached out to some afterwards and offered help (serving as a reference, reviewing resumes, connecting to people, etc.) but in _that_ moment you should say as little as possible give them space to process emotions however they will.
- sz4kerto 4y ago> Tell them that you are upset. Tell them that you haven't slept. Dunno. I find it pretty bad when managers talk about their difficulties when e.g. firing people. It's about them, not about you. I agree about the part about fake smiles.
- tomp 4y agoTo me, saying that "you don't want to be doing it" (paraphrased as "you are upset" or "you haven't slept"), is much more of a fake bullshit than the other thing. Be an adult take responsibility for your actions, don't blame "the guy" (your boss, your company, the economy, whatever). If you really hated doing it, you wouldn't be doing it. Quitting yourself is always an option.
- UncleMeat 4y agoAs I stated very explicitly in my post, I believe that I'd quit in this situation.
- time_to_smile 4y ago> I think I'd just quit if I was told to lay off people on my team. I was at a startup that had massive layoffs during the pandemic. I was able to protect my team (though I had to rescind a few offers). The problem was that after the layoffs, while everyone was still grieving, management decided to come down really hard on my team and others. I realized at one point I could either keep my job, or protect my teams sanity for the next few months. I chose the latter. Upper management didn't like it, but my team got time to heal and after I was let go and my team survived for another two years. I had never been fired before, but when I was I honestly felt a bit a pride that this "leadership" team felt I wasn't a good match. I don't know if there's a point to this story other than that, when the shit hits the fan, you can standup for what you believe in and fight to make the tiny bit of this world you have some say in a bit better. I've known plenty of people who just shrug their shoulders in such times and say "what can you do?", but you can do something and in my experience it is worth it to take a stand at these crucial points.
- mingusrude 4y ago> Tell them that the are right to be mad, disappointed, and even to hate you for choosing their head to roll. This is OK. > Tell them that you are upset. Tell them that you haven't slept. No, no, no. Never talk about your own difficulties when you lay someone off, this is one particular time when it's not about you but 100% about the person that you are laying off.
- brandall10 4y agoRight. I'm mystified this is anyone's reaction... dishing empathy while garnering sympathy is a weird double bind to put on people on the receiving end.
- rockostrich 4y agoI was a fairly junior manager at the beginning of COVID when my company decided to make a deep cut (20% of the company) in order to make sure we would survive. I didn't even know about the layoffs until after they happened which annoyed me quite a bit. The director of engineering for my team and 3-4 others was the one to do the calls to each laid off engineer. The 2 engineers that got laid off on my team were pretty recent hires. One was only around for a couple of weeks. They were both already contributing a good amount to the team though which annoyed me even more that my input wasn't taking into account because I would've pushed for different people to be let go instead. I offered to try and give up some salary to keep one of them because he was on a visa and would have to find a new job within 90 days or something like that. Everything worked out in the end with both engineers that were let go but the "bias for action" by executives and middle management in these kinds of scenarios pisses me off quite a bit since they usually don't ask for any input from the people actually working with the employees that are getting laid off.
- pc86 4y agoI don't mean any offense by this but it's very clear by this sentiment that you're a junior, (maybe) mid-level still. For myriad reasons, it's not always practical to discuss potential layoffs. It's certainly not ethical to discuss "who should stay?" with more junior folks on the same team who are themselves staying. It's extraordinarily likely that your managers had much better insight into what the other folks were contributing that you did. Cutting salaries to maintain team size has been tried time and time again, and every time the same thing happens: everyone takes a pay cut, the highest performers leave for more money, and both velocity and morale tank.
- rockostrich 4y agoI've been here more than 99% of the company and we're now at 2000+ (was ~50 when I started and was ~1000 when COVID hit). I've pivoted back to a lateral IC role but considering the size of the org at the time (not really that large, maybe 30 engineers total under the director) it was totally practical. The salary cut proposition would've been a one time thing to either give the laid off engineer enough time to find another role (because he had a temporary visa) or until we were comfortable enough to pay both of our full-time salaries (this actually would've happened fairly quickly).
- whoknew1122 4y agoI agree with your father's sentiments except for 'I haven't slept.' If you have to layoff people, don't make it about yourself. If I'm the person getting laid off, I don't give a damn how much sleep you've had. You still have job. Talking about how the layoffs affect you, the still-employed manager, makes any thing else you say sound hollow.
- shmoogy 4y ago> For me, I think I'd just quit if I was told to lay off people on my team. Maybe that's hard to do in the moment, since I'd also not want to lose my job in a major crisis, but it sounds awful. Typically layoffs happen for a reason - if its the company failing and trying to survive, it's not a bad idea to jump ship. If its economic (like all of the layoffs right now) - it's a bad idea to jump to a new job if you can avoid it -- you may very well get hired, and laid off as a new hire.
- majewsky 4y ago> Tell them that you haven't slept. This is the odd one out here. Showing your grief about an undesirable decision is one thing. But implying that you're making significant decisions about your employees' welfare in a deteriorated mental state is wildly unprofessional (even if truthful).
- Jasper_ 4y agoHowever bad you think you feel, at least you still have a paycheck and don't have to scramble for employment in a market of hiring freezes across the board. Those you're directly telling this message to don't have that comfort. Now is not the time to talk about how bad you think you have it. You might have a couple sleepless nights, they're going to have sleepless weeks.
- ghaff 4y agoAt a long ago company I worked at for quite a few years, there were various periods when you knew layoffs were going to be happening. There were also rare occasions when logins (these were terminals) would go out for some reason. When the two things intersected, it was very nervous making until you determined everyone was out.
- donatj 4y agoThere's something weirdly unnerving about watching HR hurriedly pack other peoples desks without their knowledge moments after they're called into a meeting never to be seen again. I'd far rather just come back after hours and remove my things supervised than have somebody else hastily throwing my stuff into a box. Luckily it's never happened to me, but I've seen it happen a couple times.
- soSadm4n 4y agoWe should stop empowering individuals to have this authority over a majority. No one seems to care about the huge effects this has on private citizens. All the concern is with the ephemeral belief these businesses are the future. Anyone remember Nortel? 80% of last generations Fortune 500 is gone. The future has no obligation to drag along, and will probably mock how primitive it is, our bleeding. These guys are traditional confidence men promising prosperity for the ages while routinely pumping and dumping all over the public, that despite what memes media and politics try to peddle, does not owe deference to history and self aggrandizing story.
- tanin 4y agoThis is why I prefer being laid off through email. I don't need to cry in front of my boss.