3 ms·

I'm not entirely sure. Apparently it doesn't sleep properly and gets hot to the point where it fries the motherboard when you put it in a bag. I've found out th

by harry8 4y ago

I'm not entirely sure. Apparently it doesn't sleep properly and gets hot to the point where it fries the motherboard when you put it in a bag. I've found out that's a common fault, known to Dell since when a story hit the front page here. The bile in me comes from the fact that I don't usually actually do that so it didn't happen still in warranty. On the occasion I did it was because I wasn't home, I was sitting beside an intensive care bed. Dell sure as hell don't warn you that "This is not actually a laptop and you can't treat it like one" But they do know it, apparently. But screw the customers is their mantra, it would seem. What I do know for sure is that since closing the lid and placing it in a bag it doesn't boot. Doesn't get to bios. Many hours trying to work out led patterns, which inconsistently identify different faults are fruitless and if you replace the motherboard you are gambling that it will work after you incur the expense and it's more expensive than buying a new laptop with ram and disk and a power supply, and if it's not Dell you can close the lid because it will actually be a laptop. There is no way that Dell actually stand behind what they sell you and charge premium prices for. Utter garbage. Whoever heard of a laptop that you cannot close the lid and put in your bag? Well I have because I found it out after paying for Dell's overpriced, yet cheap and nasty e-waste. There's plenty of people who share that experience with me so you can say that Dell have thoroughly earned this reputation for garbage product and worse service. So yeah, I'm not encouraging anyone to buy Dell. Why would I unless I hated people? edit: Added the following links https://news.ycombinator.com/item?id=28639952 https://news.ycombinator.com/item?id=28639952 https://www.dell.com/community/XPS/FAQ-Modern-Standby/td-p/7514448 https://www.dell.com/community/XPS/FAQ-Modern-Standby/td-p/7...

renewiltord 4y ago
Crazy. So it doesn't reliably sleep. That's super lame.
- harry8 4y ago
  Dunno. Could be. I'd be a lot more sure of saying simply that Dell laptops are not fit for purpose and Dell dodge their responsibilities over selling you something that can't operate as generally expected also failing to tell you clearly and obviously in ways you can't miss before you buy it. Of course if they did tell you before you bought it nobody would. Could be "doesn't reliably sleep" But that sort isn't the real problem even if it is closely related to some technical cause of the original issue that cascades to this total failure that is 100% Dell's responsibility whatever it's initial trigger.
  - viraptor 4y ago
    I have the same "doesn't sleep" issue on Windows (works just fine on Linux). What happens is you will sometimes think you get a black screen, but what actually happens is the backlight turns off. If you shine a flashlight at the screen you'll see it's really a Windows crash screen with a qr code, but I could never get it clear enough to scan. Either way, at that point the power management is completely off, so all CPUs are running full speed. Given that sleep works correctly 100% of the time on Linux, but I'm not sure it's entirely on Dell, but they sure could take more interest.
    - harry8 4y ago
      It is entirely 100% on Dell and nobody else. Dell designed the machine and sold it. They can't blame their suppliers and the components they chose in someone else. They need to change suppliers or engage in some damn quality control with their suppliers so they aren't selling junk. When Samsung fitted bad capacitors in my TV they came to my house and fixed it even though it was out of warranty because they took responsibility for their product. They didn't blame their capacitor suppliers and easy their hands. Whatever reason Dell feel they have for selling junk they still did it, did it knowingly, continue to do it, and leave their customers holding the e-waste without caring a damn. That all Dell. It's all on them. All of it.
m348e912 4y ago
This happened to me several times with more than one Dell laptop. The solution I have found is to set the laptop to HIBERNATE when the lid closes, not sleep. I wish I had known this sooner. This has to be a pretty common issue, I am sure a lot of people close their laptop lid, or set their laptop to sleep and then find their laptop to be an overheated mess in their backpack some time later. TLDR; Hibernate your laptop or turn it off if you plan on putting in a backpack.

by harry8 4y ago

renewiltord 4y ago

Crazy. So it doesn't reliably sleep. That's super lame.

harry8 4y ago
Dunno. Could be. I'd be a lot more sure of saying simply that Dell laptops are not fit for purpose and Dell dodge their responsibilities over selling you something that can't operate as generally expected also failing to tell you clearly and obviously in ways you can't miss before you buy it. Of course if they did tell you before you bought it nobody would. Could be "doesn't reliably sleep" But that sort isn't the real problem even if it is closely related to some technical cause of the original issue that cascades to this total failure that is 100% Dell's responsibility whatever it's initial trigger.
- viraptor 4y ago
  I have the same "doesn't sleep" issue on Windows (works just fine on Linux). What happens is you will sometimes think you get a black screen, but what actually happens is the backlight turns off. If you shine a flashlight at the screen you'll see it's really a Windows crash screen with a qr code, but I could never get it clear enough to scan. Either way, at that point the power management is completely off, so all CPUs are running full speed. Given that sleep works correctly 100% of the time on Linux, but I'm not sure it's entirely on Dell, but they sure could take more interest.
  - harry8 4y ago
    It is entirely 100% on Dell and nobody else. Dell designed the machine and sold it. They can't blame their suppliers and the components they chose in someone else. They need to change suppliers or engage in some damn quality control with their suppliers so they aren't selling junk. When Samsung fitted bad capacitors in my TV they came to my house and fixed it even though it was out of warranty because they took responsibility for their product. They didn't blame their capacitor suppliers and easy their hands. Whatever reason Dell feel they have for selling junk they still did it, did it knowingly, continue to do it, and leave their customers holding the e-waste without caring a damn. That all Dell. It's all on them. All of it.

m348e912 4y ago

This happened to me several times with more than one Dell laptop. The solution I have found is to set the laptop to HIBERNATE when the lid closes, not sleep. I wish I had known this sooner. This has to be a pretty common issue, I am sure a lot of people close their laptop lid, or set their laptop to sleep and then find their laptop to be an overheated mess in their backpack some time later. TLDR; Hibernate your laptop or turn it off if you plan on putting in a backpack.