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> “Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. In thes
by ffhhj 4y ago
> “Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail.
In these days of automated responses I'd be happy with such answer, direct and honest from the CEO, instead of a request for ID and a delay of weeks to let me know they are reviewing the case.
- Aeolun 4y agoAt least you know what you can expect. I can totally see myself building a competing product out of spite though.
- dotancohen 4y agoAnd yet stuck with Jira we remain!
- dsr_ 4y agoHere's a business plan: copy the features of RequestTracker in a different language; integrate a wiki with custom markdown-like syntax to dynamically pull data from the tickets; have a workflow to publish things from the internal side to a public side that makes it easy to audit for dynamic data flows. Design for self-federation, so that teams can have their own servers pub/sub queues, search across servers, and enact security boundaries. You now have a product that will work for about 90% of existing JIRA users. Sell it in three versions: open-source no support, self-hosted with support-per-user, and hosted SaaS with support per team.
- CamperBob2 4y ago"The clutch is fine. You're shifting it wrong."