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I remember reading a thought experiment: after a fire drill when everyone is in the parking lot, the CEO can say, "Everyone who was in an actual call with a cu
by kqr 4y ago
I remember reading a thought experiment: after a fire drill when everyone is in the parking lot, the CEO can say,
"Everyone who was in an actual call with a customer when the drill started can get back in. The rest of you stay out until someone dealing with a customer asks for your help."
I imagine a lot of people in HR, marketing, and various other paper-shuffling positions have to stay in the parking lot for quite some time. Not to mention many executives!
- matwood 4y ago> I imagine a lot of people in HR, marketing, and various other paper-shuffling positions have to stay in the parking lot for quite some time. Not to mention many executives! Most of the IT people also...
- kqr 4y agoIn some organisations where many customer-facing employees are fairly IT literate, yup, definitely.