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I found the waitlist and onboarding process off-putting, to the point where I just didn’t want to even use it. I remember getting as far as, “ok, now you need
by bradgessler 4y ago
I found the waitlist and onboarding process off-putting, to the point where I just didn’t want to even use it.
I remember getting as far as, “ok, now you need to go through the onboarding process”. I asked if I could skip but they insisted I schedule time with them, so I just didn’t bother.
This was probably one of the weirdest experiences I had with a SaaS product.
Anyway, I wish them well and I hope they pull through the whatever-is-about-to-happen with minimal damage.
- throwaway2037 4y agoI agree: A waitlist on a pure SaaS product is absurd. The only reason why I can think they have it: To require 1:1 onboarding that gives their sales team an opportunity to upsell you. That said, they could have decoupled the two.
- whiplash451 4y agoThe waitlist is an all-to-standard tactic used by B2C SaaS companies. It is designed to create a sense of scarcity and FOMO.
- throwaway2037 4y agoI concede: Your point is very well made. It is the manufactured / induced aspiration!