3 ms·

Something has to happen. Even helpdesk people are starting at $60k in some companies.

ABeeSea 4y ago
Do you believe that is too much?
cyberlurker 4y ago
Where in the US is that an unreasonably high amount for a good junior employee? In NYC metro area it sounds appropriate.
- colinmhayes 4y ago
  US median salary for full time workers is $56,000
joe-collins 4y ago
$60k is right around what it would cost to support a single individual comfortably where I live, so that sounds entirely reasonable, if not a bit low.
- nprateem 4y ago
  That's not how salaries are determined is it, otherwise McDonald's would also pay $60k for serving burgers
  - FranksTV 4y ago
    Well you're free to offer lower salaries and see how that works out.
    - nprateem 4y ago
      I'm pretty sure McDonald's do. They don't pay based on living costs
cudgy 4y ago
Good help desk people are gold to a company. They please customers and shield developers from having to handle as many support issues.
- ceeplusplus 4y ago
  That sounds more like a customer support manager than a help desk agent. One of these has actual power within the company to push stuff onto the roadmap and get fixes deployed and the other just follows a rote script.
  - cudgy 4y ago
    The ones in the middle are the most valuable. The managers are not always technical or helpful — they are managers of people primarily. The useful support people can follow a script, get pertinent logs and information, and find the appropriate development resources to funnel the issue to if needed.
    - ceeplusplus 4y ago
      A CSM is not an actual manager of anyone, that's just what their title is. What you are describing is the role of a CSM, not the role of a help desk agent. The bar for getting hired as a CSM is much, much higher than that of a help desk agent, and their pay and impact are commensurately higher.
turtledove 4y ago
That seems like a pittance for the role, to be honest.
winrid 4y ago
I was making 65k at 19 like 9 years ago in the bay. That still wasn't enough for a nice apartment near work. How is that too much for a good help desk person?

Do you believe that is too much?

Where in the US is that an unreasonably high amount for a good junior employee? In NYC metro area it sounds appropriate.

colinmhayes 4y ago
US median salary for full time workers is $56,000

joe-collins 4y ago

$60k is right around what it would cost to support a single individual comfortably where I live, so that sounds entirely reasonable, if not a bit low.

nprateem 4y ago
That's not how salaries are determined is it, otherwise McDonald's would also pay $60k for serving burgers
- FranksTV 4y ago
  Well you're free to offer lower salaries and see how that works out.
  - nprateem 4y ago
    I'm pretty sure McDonald's do. They don't pay based on living costs

cudgy 4y ago

Good help desk people are gold to a company. They please customers and shield developers from having to handle as many support issues.

ceeplusplus 4y ago
That sounds more like a customer support manager than a help desk agent. One of these has actual power within the company to push stuff onto the roadmap and get fixes deployed and the other just follows a rote script.
- cudgy 4y ago
  The ones in the middle are the most valuable. The managers are not always technical or helpful — they are managers of people primarily. The useful support people can follow a script, get pertinent logs and information, and find the appropriate development resources to funnel the issue to if needed.
  - ceeplusplus 4y ago
    A CSM is not an actual manager of anyone, that's just what their title is. What you are describing is the role of a CSM, not the role of a help desk agent. The bar for getting hired as a CSM is much, much higher than that of a help desk agent, and their pay and impact are commensurately higher.

turtledove 4y ago

That seems like a pittance for the role, to be honest.

winrid 4y ago

I was making 65k at 19 like 9 years ago in the bay. That still wasn't enough for a nice apartment near work. How is that too much for a good help desk person?