If it's any consolation, Microsoft support for their business / enterprise / cloud services are equally as useless. I've had Azure support point the finger at

If it's any consolation, Microsoft support for their business / enterprise / cloud services are equally as useless. I've had Azure support point the finger at the sole 3rd party vendor for one of their services only to have it pointed back at them. This didn't get solved until I put everyone and their managers in the same email.