3 ms·
Its a really good OS, and the quality of care is unsurpassed. I have yet to find an uninformed or unprepared support specialist. Their turnaround time is great,
by 0des 4y ago
Its a really good OS, and the quality of care is unsurpassed. I have yet to find an uninformed or unprepared support specialist. Their turnaround time is great, and they seem proactive in wanting things to work properly even if it means they hold your hand through things. They also handle volume licensing very well.
Who else aimed for that concierge support segment of the market? Maybe Cygnus? SuSE? VA?
- marcosdumay 4y agoDoes that bias the public that hires them somehow?
- 0des 4y agoAre you asking "does giving me good service make me more prone to continue the buy-sell relationship"? If so, yes.
- marcosdumay 4y agoNo, I'm not asking that.
- janstice 4y agoPlus RH backports security patches to rubbish old things that enterprises like us end up with, like php from 2013 - large orgs end up with a million orphaned projects, that so long as they use RH versions of things on a RH machine plugged into the update service, run much more securely than many of the alternatives.