6 ms·

Thirty years ago in Massachusetts, if you had DMV business, you just walked in, waited half an hour, and conducted your business. And we complained about that.

Thirty years ago in Massachusetts, if you had DMV business, you just walked in, waited half an hour, and conducted your business. And we complained about that. Things have not improved, to say the least.

chii 4y ago
i think the OP's efficiency reference isn't talking about the user's efficiency in using the service, but the cost-based efficiency; aka, how much budget the DMV has, vs how much "work" they produce.
- Robotbeat 4y ago
  I was referring to both! Fully considered efficiency.