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I've been a happy Ebay user for 14 years, 100% positive feedback both as a seller and buyer, and the rare problems were always solved promptly by the support. T

I've been a happy Ebay user for 14 years, 100% positive feedback both as a seller and buyer, and the rare problems were always solved promptly by the support. They once even called me to give support on sunday and were extremely polite and supportive. Now does this mean Ebay is perfect? Nope, not even close, but hanging up users calls sounds very new to me; please, if there is more to this story let us know. On a second thought, you may have triggered some of their scam detection algorithms. I built my reputation in years by initially buying and selling small parts and objects, then more expensive devices and instrumentation, and would never trust anyone with a fresh account and no feedback points suddenly selling stuff for hundreds pounds. However, hanging up your call still isn't the proper way of giving support, so I'd like to know more if there is more.

joe_the_user 5y ago
OP: On both phone calls I asked to speak to a supervisor. In both cases the agent promptly hung up on me. I know little about EBay but if caller just immediately demanded a supervisor and did not accept any other result, the agent hanging up on them might be the logical result. Any large organization has to have standard procedures and "I'm escalating immediately before I get my result" can't be allowed in this situation 'cause everyone would do it.
- spacexsucks 5y ago
  Everyine knows you have those dumb recipes. Fuck those
throwawayboise 5y ago
Yeah, a brand-new, zero feedback account selling used consumer electronics screams fence, unfortunately for those who are doing it legitimately.
- lamontcg 5y ago
  Or it is someone who doesn't bother with the hassle of trying to sell things over the internet and ship them, etc for items worth less than $100. They're a SWE who is making $200k/yr, overworked, already have other hobbies and selling something on ebay for $100 just isn't worth the mental effort to them. So they could very legitimately have half a dozen old electronic items worth around about $1,000 per item when they first start trying to sell things.
  - Nextgrid 5y ago
    That's literally my case - it's not worth the hassle to sell small items as I can just keep them, but wanted to get rid of some bulky server & network equipment as it was taking up significant space (fairly niche & specialized, I can't imagine those having much malicious activity around them).
- Nextgrid 5y ago
  In this case, what's the proper set of steps to level up your account so you can sell electronics? I got my account banned instantly despite having a significant history as a guest buyer (with same email & delivery address) as well as an old account with a successful 4-figure sale that I ended up deactivating long ago. Also, if selling electronics (or any other risky categories) is a no-go and an instant ban, why not just prevent posting such listings to begin with, or require additional verification upfront to deter malicious activity?
  - throwawayboise 5y ago
    Sell locally on Craigslist or Facebook Marketplace. You'll avoid scams from fake buyers that way also, if you limit yourself to in-person cash sales.
  - TameAntelope 5y ago
    Sell one at a time.
    - blondin 5y ago
      this cannot be the solution. something that is immediately better is allowing users to tell the system that you are setting up an inventory. just imagine people opening an account to do some online e-commerce and trying to set up their inventory...

joe_the_user 5y ago

OP: On both phone calls I asked to speak to a supervisor. In both cases the agent promptly hung up on me. I know little about EBay but if caller just immediately demanded a supervisor and did not accept any other result, the agent hanging up on them might be the logical result. Any large organization has to have standard procedures and "I'm escalating immediately before I get my result" can't be allowed in this situation 'cause everyone would do it.

spacexsucks 5y ago
Everyine knows you have those dumb recipes. Fuck those

throwawayboise 5y ago

Yeah, a brand-new, zero feedback account selling used consumer electronics screams fence, unfortunately for those who are doing it legitimately.

lamontcg 5y ago
Or it is someone who doesn't bother with the hassle of trying to sell things over the internet and ship them, etc for items worth less than $100. They're a SWE who is making $200k/yr, overworked, already have other hobbies and selling something on ebay for $100 just isn't worth the mental effort to them. So they could very legitimately have half a dozen old electronic items worth around about $1,000 per item when they first start trying to sell things.
- Nextgrid 5y ago
  That's literally my case - it's not worth the hassle to sell small items as I can just keep them, but wanted to get rid of some bulky server & network equipment as it was taking up significant space (fairly niche & specialized, I can't imagine those having much malicious activity around them).
Nextgrid 5y ago
In this case, what's the proper set of steps to level up your account so you can sell electronics? I got my account banned instantly despite having a significant history as a guest buyer (with same email & delivery address) as well as an old account with a successful 4-figure sale that I ended up deactivating long ago. Also, if selling electronics (or any other risky categories) is a no-go and an instant ban, why not just prevent posting such listings to begin with, or require additional verification upfront to deter malicious activity?
- throwawayboise 5y ago
  Sell locally on Craigslist or Facebook Marketplace. You'll avoid scams from fake buyers that way also, if you limit yourself to in-person cash sales.
- TameAntelope 5y ago
  Sell one at a time.
  - blondin 5y ago
    this cannot be the solution. something that is immediately better is allowing users to tell the system that you are setting up an inventory. just imagine people opening an account to do some online e-commerce and trying to set up their inventory...