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In my experience, I ordered a fake USB3 capture card (https://www.aliexpress.com/item/1005001773724519.html https://www.aliexpress.com/item/1005001773724519.htm
by nyanpasu64 4y ago
In my experience, I ordered a fake USB3 capture card (https://www.aliexpress.com/item/1005001773724519.html https://www.aliexpress.com/item/1005001773724519.html, check the 1-star reviews, also debunked by Marcan at https://news.ycombinator.com/item?id=30906127 https://news.ycombinator.com/item?id=30906127), filled out comprehensive documentation of it being fake USB3 and unable to capture stable footage at 1080p60, and AliExpress sided with the seller. I had to file a chargeback to get money back for the fraudulent product (and I hear chargebacks can be reversed by the seller, not sure if it happened to me).
- dawnerd 4y agoChargebacks can only be contested by the merchant if they have enough evidence you talk your bank into reversing.
- thewebcount 4y agoFor what it’s worth, I have successfully reversed a chargeback. I had a customer who ordered a downloadable product then did a chargeback. I presented evidence that they clicked the unique link for their download and the email exchange we had about the product. That seemed sufficient to satisfy the card processor.
- Aeolun 4y agoThis can happen. We won a lot of chargebacks as a seller, but it’s a huge hassle that you really don’t want to deal with.