3 ms·

https://www.wikihow.com/Make-a-Genuine-Apology https://www.wikihow.com/Make-a-Genuine-Apology 1. Know what you did wrong: > When confronted with being told our

https://www.wikihow.com/Make-a-Genuine-Apology https://www.wikihow.com/Make-a-Genuine-Apology 1. Know what you did wrong: > When confronted with being told our rendering pipeline had terrible performance, we turned inward. [...] We were wrong. 2. Keep it simple, being careful not to start up a fight, a disagreement, or open up the situation for further discussion or recriminations. Subjective. You decide. 3. Be prepared to meet resistance. They are here meeting their resistance. 4. ...I hope you will accept my apology. > we hope that you will accept our apology 5. Be polite. Subjective. You decide. 6. Remind the person of all the fun times that the two of you had together. > experience we can all learn from to not only improve ourselves 7. Try not to smile. It's text. Sure. 8. In some situations a small gift may serve as a token of apology. > As such, we dedicate this experimental renderer to the community as an olive branch. 9. Express yourself. > a capability and willingness to learn from our past mistakes. 10, 11 remain to be seen. This is a good exhibit of an almost perfect apology. If you've been okay hearing "sorry" your entire life then I am afraid you've been lied to more often than not.

philipwhiuk 5y ago
> Remind the person They don't even mention the person. Pretty hard to argue they covered this. I assume WikiHow thought it was too obvious that you had to actually send it to / mention the person you were actually apologising to.
- zamalek 5y ago
  > almost perfect apology
chevill 5y ago
>This is a good exhibit of an almost perfect apology. If you've been okay hearing "sorry" your entire life then I am afraid you've been lied to more often than not. If you specifically focus insults on an individual and call into question their competence and then make a vague statement that avoids actually saying you did something wrong ("We turned inwards), you have failed to do #1, which is arguably the most important step. It was an awful attempt at an apology that could easily pass for something written by a politician. Directness is a virtue when it comes to apologies. Counting check marked boxes on a wikihow list isn't a good way to measure the quality of an apology.
- Supermancho 5y ago
  > It was an awful attempt at an apology > Counting check marked boxes on a wikihow list isn't a good way to measure the quality of an apology. If anything, it's a way. Suggest something better for your definition of "good", as it looks like you're making a speculative criticism for your own edification.
  - chevill 5y ago
    >Suggest something better for your definition of "good" I already mentioned two things that would make it a "good" apology: - Directly mentioning whom you are apologizing too. In some cases addressing a group might be appropriate but in this case it seems like he should have mentioned Casey. - Directly mentioning what you did wrong instead of phrasing it in an intentionally vague way like "we turned inwards". Apologies are simple in composition. The hard part is getting over our egos.
    - zamalek 5y ago
      > The hard part is getting over our egos In this scenario it really isn't Microsoft who are demonstrating a bleeding ego. Whatever you think about the apology, Microsoft made it without being called to do so. As an inconvenient data point, the apology (again, whatever you think about it) was omitted from the tweet. Casey blatantly rephrases the employee's words from "could be seen as impugning the reader" to "you are impugning the reader". This is all p-hacking convenient facts into one specific world view, and the fanbase is all too eager to echo it. All of this drama is great for one specific ego.
      - chevill 5y ago
        >In this scenario it really isn't Microsoft who are demonstrating a bleeding ego. My bad that part of the comment wasn't directed at Microsoft, its just something that everyone in general has to face when apologizing. I do agree that Casey should have linked the apology blog regardless of whether he felt it was sufficient.
- 5y ago

philipwhiuk 5y ago

> Remind the person They don't even mention the person. Pretty hard to argue they covered this. I assume WikiHow thought it was too obvious that you had to actually send it to / mention the person you were actually apologising to.

zamalek 5y ago
> almost perfect apology

chevill 5y ago

>This is a good exhibit of an almost perfect apology. If you've been okay hearing "sorry" your entire life then I am afraid you've been lied to more often than not. If you specifically focus insults on an individual and call into question their competence and then make a vague statement that avoids actually saying you did something wrong ("We turned inwards), you have failed to do #1, which is arguably the most important step. It was an awful attempt at an apology that could easily pass for something written by a politician. Directness is a virtue when it comes to apologies. Counting check marked boxes on a wikihow list isn't a good way to measure the quality of an apology.

Supermancho 5y ago
> It was an awful attempt at an apology > Counting check marked boxes on a wikihow list isn't a good way to measure the quality of an apology. If anything, it's a way. Suggest something better for your definition of "good", as it looks like you're making a speculative criticism for your own edification.
- chevill 5y ago
  >Suggest something better for your definition of "good" I already mentioned two things that would make it a "good" apology: - Directly mentioning whom you are apologizing too. In some cases addressing a group might be appropriate but in this case it seems like he should have mentioned Casey. - Directly mentioning what you did wrong instead of phrasing it in an intentionally vague way like "we turned inwards". Apologies are simple in composition. The hard part is getting over our egos.
  - zamalek 5y ago
    > The hard part is getting over our egos In this scenario it really isn't Microsoft who are demonstrating a bleeding ego. Whatever you think about the apology, Microsoft made it without being called to do so. As an inconvenient data point, the apology (again, whatever you think about it) was omitted from the tweet. Casey blatantly rephrases the employee's words from "could be seen as impugning the reader" to "you are impugning the reader". This is all p-hacking convenient facts into one specific world view, and the fanbase is all too eager to echo it. All of this drama is great for one specific ego.
    - chevill 5y ago
      >In this scenario it really isn't Microsoft who are demonstrating a bleeding ego. My bad that part of the comment wasn't directed at Microsoft, its just something that everyone in general has to face when apologizing. I do agree that Casey should have linked the apology blog regardless of whether he felt it was sufficient.
5y ago