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Swedbank customers positive balance turned into negative due to an update
This is major. Positive balance turned into negative for multiple customers.
This guy went from having a million SEK to million SEK in debt: https://www.svt.se/nyheter/inrikes/marko-ligger-1-3-miljoner-minus-pa-kontot-sanslost
- marginalia_nu 4y agoHaving worked in finance, what surprises me is this stuff doesn't happen more often.
- dt3ft 4y agoI can’t imagine the stress levels the people having to deal with fixing this issue are going through right now…
- uuyi 4y agoI still work in finance. This is nowhere even close to the worst thing I've seen just this week.
- number6 4y agoWhat is the worst thing you saw this week?
- uuyi 4y agoSome code I wrote and the bugs I didn’t knew I wrote into it at the time.
- effingwewt 4y agoI'm sure most all of us have one or more personal stories like this, but many seem to forget them and focus on the schadenfreude. Sometimes shit just happens. Sometimes it's blind ignorance and an accident waiting to happen, sometimes it's a bad code review process. Seems to me it's seldom really the fault of the person making the commit.
- dahfizz 4y agoA bug in dealing with fixed point numbers that caused a price to be off by a factor of 10^8.
- uuyi 4y agoOh I had one of them a number of years ago on a well known e-commerce company’s back end ERP. Financial values were stored in int64 with the decimal position offset stored in a byte separately. The library that handled these values was poorly implemented so if you added values with different offset sizes without converting them and checking for overflow possibilities it’d do all sorts of undefined shit. I put a simple assertion in as a precondition check and this fired over 20,000 times within an hour of deploying it leading to several months of fixes, horrible discoveries and cheques written.
- themitigating 4y agoI've worked in finance and compared to other industries we were more careful.
- tpmx 4y ago> This guy went from having a million SEK That's not clear from the text or video.
- mongol 4y agoIt is clear from the screenshot
- tpmx 4y agoThat only shows the current negative balance.
- aliswe 4y agoYeah, I believe it's very unlikely that this young guy had this much on his account. You do not get rich in Sweden.
- dijit 4y agoyet there are more billionaires per capita in Sweden than the USA. I live in Malmo, not an expensive or high paying city; I have at one point had more than a million SEK in my bank (which is equivalent to about 100,000 USD), I was 27 at the time. Certainly not impossible, no reason to be skeptical.
- deleted 4y ago[deleted]
- marginalia_nu 4y agoIt's really not an exorbitant amount of money, but even if he had it it seems unlikely he kept it in a savings account on Swedbank.
- sigio 4y ago1M Sek == ~97K euro... not absurd
- Copenjin 4y agoLooks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.
- mwint 4y agoSounds like you might have some entertaining stories?
- jacquesm 4y agoOnce upon a time in the dark ages of IT a Dutch bank made a mistake in their interest calculations. One alert customer noticed the error and notified the bank but that was not before 100's of thousands of people received papers with the wrong amounts on them (in favor of the bank). That took a while to correct.
- pards 4y agoI worked at one FI in Australia that shipped a bug that impacted interest payments, except in this case they used the wrong 'from' date: the account opening date instead of the last interest date. Some long-standing accounts received very large cheques (it was the 90s, so yes, cheques). The FI gave the customers the choice to either return the cheques or have future interest payments withheld. Surprisingly the vast majority simply returned the cheques. We had to write additional code to clawback the interest on the other accounts. I doubt if the FI would have had any recourse if people had just closed their accounts and kept the cheque but to the best of my knowledge nobody did.
- Copenjin 4y agoAt some point they stop being entertaining and you just want to forget :)
- netsharc 4y agoJust realized if it's not UI, then: Current balance: -1,000,000. Debit: Spent money at Koenigsegg (a Swedish car brand), new balance: -1 billion. Patch: flip - to +: new balance: 1 billion
- JimWestergren 4y agoMost popular bank in Sweden. Keep in mind that you don't use cash in Sweden.
- saiya-jin 4y agoMost popular tends to go in opposite direction of quality - people look at the fees heavily and tend to go to cheapest solutions. Now it can be claimed that cheap != low quality and there are certainly some exceptions out there, but generally you get what you par for.
- patall 4y agoWhat's a good bank in Sweden, if I may ask? My personal experience is several hours (literally) wasted with Nordea, each time ending with something trivial not working (as someone new in Sweden, i.e only setting up bankID). So far, my personal experience with banking here is several orders of magnitude worse than in Germany, even (or because) everyone is proud on it being soo much more digitalized.
- hypostase 4y agoWe went with Handelsbanken, because they were the first that let us sign up. So far seems OK. but I've not really done a detailed comparison.
- dcminter 4y agoI'm reasonably happy with SEB so far. I originally tried to get an account with SwedBank but they weren't interested until I had a personnummer (legally they're not supposed to refuse on this basis!) SEB were a lot more cooperative and set me up with a basic account (deposit for salary checks plus an ATM card) quickly. Most things seem to be fine through the website. The one time I had to do some non-standard stuff they were pretty slow and a little disorganised, but it still seemed better than the UK banks I've used previously.
- Phurist 4y ago
- teddyh 4y agoAnother article in English: https://www.thelocal.se/20220429/swedish-bank-it-fault-puts-customer-accounts-in-the-red/ https://www.thelocal.se/20220429/swedish-bank-it-fault-puts-...
- plebianRube 4y agoAnd knowing banks, overdraft accounts probably just went nore negative rather than positive. Though I don't think people would be advertising if they benefited in that way so harder to measure.
- Saint_Genet 4y agoHad to pay my best friends rent and electricity bill because she ended up with -400000 in her account. It’ll be restored but having to go these hoops sure doesn’t build confidence in the banking system