There is a search field, and you can pin posts. Also about half the time people just click on my name and message me directly. I'm on there because all of the

There is a search field, and you can pin posts. Also about half the time people just click on my name and message me directly. I'm on there because all of the different communities from developers to creators in this ecosystem are on there. You are kind of implying that something like a forum or FAQ would be better. A forum would be nice but the search feature would end up making it about the same as searching a forum. But the thing is, 90% of the questions they ask are self-evident from the UI or explained in the Help section that is right on the form. I think a lot of the people that message directly or in the chat are looking to interact with a live person as much as they are interested in the answers. They want to make sure there is someone available to help in case they run into a problem. And/or they feel like asking questions is going to be easier than having to search or read instructions that are in the web app already.