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My ISP is a nightmare for this. Every time you call them, they send you a one time code via sms to "prove" it's you. Not perfect but better than asking what my
by AndrewDavis 4y ago
My ISP is a nightmare for this.
Every time you call them, they send you a one time code via sms to "prove" it's you. Not perfect but better than asking what my birthdate is.
But they pull the same thing when they call me. I answer the phone and they say they are rep from ISP and ask if they're speaking with me and then send me an sms code to confirm... To the same number I've just answered the call from. It's textbook phishing call as of if they're trying to access my account but lack the one time code.
The first time I thought it was a phishing call.
The operator was surprised when I said "no" and requested what their extension is so I can call them on a number published on ISP website.
- waihtis 4y agoHad a similar experience with what I recall was my gas provider - they called me because they needed a reading or similar, and starting asking identifying questions on the phone from me on a call they initiated. How does anyone think this is a reasonable procedure? I had to politely decline giving the information out to them.
- pbhjpbhj 4y agoThe answer I get, when asking for an extension, is "we can't take incoming calls" (I think this is supposed to hide the call centre locations?) and they say they can't provide a reference. So then you call a number for the company that you know and the people have no idea who called or why, and then you think it was phishing ... until it becomes apparent it wasn't -- like a transaction is stopped. The whole thing is so frustrating.