4 ms·

>having to actually call someone on a phone The horror!

Mountain_Skies 5y ago
The issue isn't social anxiety or anything like that, it's the taxi company dispatch systems are typically run by people who are both bad at their job and hate you for making them pick up the phone.
RicoElectrico 5y ago
You'd think it's a joke but it's like a 2nd or 3rd time that my brother ordered a pizza by phone and got a wrong one. Sure the girl who takes order is absent-minded or hard of hearing. And similarly sounding pizza names don't help. We like their pizzas and try to cut out the middle-man, but our colleagues who order from there suggested we just use Pyszne.pl (i.e. Takeaway.com). Also, many times we tried to order food to office at work, we just got a busy line. Doing transactional stuff by phone has horrible UX.
- alexpotato 5y ago
  I ordered from a local bagel shop and also got missing items multiple times. I finally went in and spoke to a manager who said: "Yeah, you order via Seamless/Grubhub, it shows up on a screen and then someone hand writes down your order." This conversation happened a few weeks ago. It blew my mind that they didn't have a printer etc for this kind of thing. Goes to show that the "future is here, just not evenly distributed" is 100% true.
- the_af 5y ago
  That's valid but also hear this out: the local app in my country, called Rappi, gets things wrong so often I wonder how they do it. I mean, it's written, yet restaurants often send you whatever. And let's not talk about the times the delivery person is completely clueless about my location, and you can just see them circling cluelessly on the map while you desperately send them messages trying to orient them. My point is: mishaps happen whether by phone or app.
scarface74 5y ago
So you think it is better to have to call someone and then figure out your location in a strange system than clicking on a button, your phone knowing where you and the driver are?
WithinReason 5y ago
"Can you say that again?" "How do you spell that?" "Is that B for book or P for penny?" "Sorry can you repeat the line is bad"

The issue isn't social anxiety or anything like that, it's the taxi company dispatch systems are typically run by people who are both bad at their job and hate you for making them pick up the phone.

RicoElectrico 5y ago

You'd think it's a joke but it's like a 2nd or 3rd time that my brother ordered a pizza by phone and got a wrong one. Sure the girl who takes order is absent-minded or hard of hearing. And similarly sounding pizza names don't help. We like their pizzas and try to cut out the middle-man, but our colleagues who order from there suggested we just use Pyszne.pl (i.e. Takeaway.com). Also, many times we tried to order food to office at work, we just got a busy line. Doing transactional stuff by phone has horrible UX.

alexpotato 5y ago
I ordered from a local bagel shop and also got missing items multiple times. I finally went in and spoke to a manager who said: "Yeah, you order via Seamless/Grubhub, it shows up on a screen and then someone hand writes down your order." This conversation happened a few weeks ago. It blew my mind that they didn't have a printer etc for this kind of thing. Goes to show that the "future is here, just not evenly distributed" is 100% true.
the_af 5y ago
That's valid but also hear this out: the local app in my country, called Rappi, gets things wrong so often I wonder how they do it. I mean, it's written, yet restaurants often send you whatever. And let's not talk about the times the delivery person is completely clueless about my location, and you can just see them circling cluelessly on the map while you desperately send them messages trying to orient them. My point is: mishaps happen whether by phone or app.

scarface74 5y ago

So you think it is better to have to call someone and then figure out your location in a strange system than clicking on a button, your phone knowing where you and the driver are?

WithinReason 5y ago

"Can you say that again?" "How do you spell that?" "Is that B for book or P for penny?" "Sorry can you repeat the line is bad"