> their support is almost nonexistent This is the critical bit. If you're happy with a vanilla product where you essentially search for how to access every fea

> their support is almost nonexistent This is the critical bit. If you're happy with a vanilla product where you essentially search for how to access every feature ("how do I make a pivot table?"), Google Suite is for you. I use it for just low-value bags of documents, nothing critical in it at all. I never have a need for special features, and anything I do need I'm confident is actually there because I only use spreadsheets for totally vanilla stuff. I also don't depend on anything being available, so I avoid the pain every time there's an outage. I think for that kind of service, a few bucks a month is about right. For anything that needs a higher level of service, you don't really want to rely on a business whose strategy revolves around minimal customer interaction.