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Agreed. I was plagued by the issues with the puma chipset. I couldn’t figure it out, Comcast was clueless. I eventually found the threads on dslreports, bought
by nexus7556 5y ago
Agreed. I was plagued by the issues with the puma chipset. I couldn’t figure it out, Comcast was clueless. I eventually found the threads on dslreports, bought a non-puma modem and all the problems instantly went away.
- legalcorrection 5y agoOh I’m sure that Comcast the company knew about a serious issue plaguing a huge percent of their modems. It’s likely they just decided to play dumb so that they didn’t have to do anything about it. A calculation was done and fixing or even acknowledging the issue would have been more expensive. So don’t even tell the front line support people about it.
- ikiris 5y agoComcast will never have to play at dumb.
- 0xbadcafebee 5y agoI'm not sure it was "playing"... they often are actually just dumb. But most likely is that they heard the complaint, created a backlog ticket, and went on with regular feature work.