>So why are we accepting this when tech companies do it with customer service? I promise you that the man on the street doesn't consider this acceptable. That

>So why are we accepting this when tech companies do it with customer service? I promise you that the man on the street doesn't consider this acceptable. That so many in tech believe it is fills me with despair. Our industry isn't alone in having scalability problems, but we do stand alone in the belief that it's then fine to ignore the customer.