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> The nurse had to go out of her way to get around restrictions designed to prevent her from giving it. From the article, it sounds like those restrictions wer
by kadoban 5y ago
> The nurse had to go out of her way to get around restrictions designed to prevent her from giving it.
From the article, it sounds like those restrictions were on the level of severity of a click-through that one is required to do many times a day. Those quickly become meaningless.
- c22 5y agoOne time at the doctor's office I watched in awe as the nurse quickly dismissed the exact same repeating dialogue box over half a dozen times in a row by clicking "cancel" then performing the same action to summon the box again. The text in the box was a bit dense, but after seeing it many times I had managed to read the entire paragraph over her shoulder. I gently suggested she update the field the error was complaining about to a valid setting and we were on our way.
- fnordpiglet 5y agoAny monitoring and alerting system with spurious false positives leads to “negligence.” I can’t speak to the other aspects but definitely the UX aspect is frightening to consider. Normalization of deviance can hardly be blamed on the individual.