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> The majority of support engineering tasks are performed using an internally-built application called SuperUser or SU for short, which is used to perform basic

by oefrha 5y ago

> The majority of support engineering tasks are performed using an internally-built application called SuperUser or SU for short, which is used to perform basic management functions of Okta customer tenants. Pretty ominous name. I wouldn’t hand out “super user” accounts to support engineers from contracting firms for “basic duties in handling inbound support queries”.

rstat1 5y ago
Unless there's some amount of "lying-by-omission" going on here (or some amount of me not understanding what was said), it doesn't sound like support staff get actual super user access to me. It just sounds like a poorly named internal app.
- oefrha 5y ago
  That’s what I meant by ominous.