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It’s also killing customer confidence by providing the shittiest low ball unreliable service possible.
by hughrr 5y ago
It’s also killing customer confidence by providing the shittiest low ball unreliable service possible.
- sokoloff 5y agoUber did many things, but “provide shittier or less reliable service than circa-2000 taxis” isn’t among them.
- hughrr 5y agoI regularly use non Uber taxis and have found them to actually be reliable. I'm in London and I'm not talking about black cabs for ref.
- whitepaint 5y agoThere is a button, you click on it, a few minutes later someone comes to pick you up. Like seriously, what the hell are you talking about?
- hughrr 5y agoMostly the demand pricing model which is up to 5x the cost of other local services, the absolutely abhorrent non-existent customer service, the 25% of the time when you order an Uber and it gets cancelled, the transaction processing problems which seem to go in waves of plague and the buggy as hell app. And don't even get me started on Uber Eats which universally delivers cold, damaged food which is twice the price of going in the store and their customer support is so bad that it's nearly impossible to get a refund from them now even though it was 2 hours late and looked like it'd been delivered in a washing machine on a spin cycle.
- whitepaint 5y agoI live in Europe and I didn't have such experiences at all (when in very few cases a car didn't arrive, I got refund very swiftly without any problems). Try other applications (Lyft, Bolt or whatever).
- hughrr 5y agoLondon here. That's one reason Uber sucks. The drivers are running Bolt and Uber and will pick the most profitable journey each time.