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I had a problem with someone else having registered their car at my address. Fastrak matched the address and automatically charged their tolls to me. I used th

I had a problem with someone else having registered their car at my address. Fastrak matched the address and automatically charged their tolls to me. I used their terrible web portal to remove the other car from my account. They just added it back. I called them and told them it wasn't my car, that I did not consent to the charges. They didn't care. I ended up just cancelling Fastrak entirely and now I pay tolls only for my own vehicle manually. I can't use carpool lanes because of this. I've been considering registering a Fastrak with someone else's address, just so I can use carpool lanes again.

FullyFunctional 5y ago
That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care.
- dragonwriter 5y ago
  > That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care FasTrak is a monopoly operated by a private, for-profit firm, accountable to it's owners. As long as complaints don't get to the body that oversees them and which is politically accountable to the public, they aren't going to try to do better, because that has a cost and reduces profits.
  - ThunderSizzle 5y ago
    I assume it's a monopoly that a/the government created/enforces?
throwaway0a5e 5y ago
>I've been considering registering a Fastrak with someone else's address, just so I can use carpool lanes again. Use the address of someone in management at Fastrak if you want the problem fixed.
- lostlogin 5y ago
  Or someone in local government/state government who has a bit of clout over them.
- Melatonic 5y ago
  Great idea honestly. I really like the feature where I can register my car to my account (in case I do not have my transponder) vs the old way where you just got charged a massive penalty fee. But using someone elses address is a huge security problem
classichasclass 5y ago
What FasTrak provider is this? They're different in different regions. Down here in SoCal Orange county has their own system, San Diego, Riverside, LA, you name it. They're all required by state law to use interoperable transponders but that's where it ends.

FullyFunctional 5y ago

That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care.

dragonwriter 5y ago
> That's awful but is pretty much confirming my experience. At the revenue level they have, you'd assume they could do better, but presumably having a monopoly means they don't have to care FasTrak is a monopoly operated by a private, for-profit firm, accountable to it's owners. As long as complaints don't get to the body that oversees them and which is politically accountable to the public, they aren't going to try to do better, because that has a cost and reduces profits.
- ThunderSizzle 5y ago
  I assume it's a monopoly that a/the government created/enforces?

throwaway0a5e 5y ago

>I've been considering registering a Fastrak with someone else's address, just so I can use carpool lanes again. Use the address of someone in management at Fastrak if you want the problem fixed.

lostlogin 5y ago
Or someone in local government/state government who has a bit of clout over them.
Melatonic 5y ago
Great idea honestly. I really like the feature where I can register my car to my account (in case I do not have my transponder) vs the old way where you just got charged a massive penalty fee. But using someone elses address is a huge security problem

classichasclass 5y ago

What FasTrak provider is this? They're different in different regions. Down here in SoCal Orange county has their own system, San Diego, Riverside, LA, you name it. They're all required by state law to use interoperable transponders but that's where it ends.